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FAQs

Commencement Day

What time should I arrive?

Tickets allow guests access into the commencement ceremony, but do not reserve a specific seat. All seating is on a first come, first ushered basis. We recommend arriving when the doors open. Doors will open an hour and a half before the ceremony starts for guests to start claiming their seats. Once Chase Gymnasium meets capacity, guests will be ushered to the Crowell Music Building where a live feed of the ceremony will be shown.

How long is commencement?

The commencement ceremony will last between 1 1/2 to 2 hours.

Can I purchase flowers on campus for my graduate?

Graduation Day Flowers will be on campus selling orchid leis and bouquets for graduates on commencement day. Students and guests are encouraged to pre-order for pick up before the ceremony so they can wear their leis on stage and in pictures.

Graduation Day Flowers allows family and friends to save time by placing a bouquet or lei pre-order. Shop now and benefit from promotional pricing.

Order Now

Can I take a photo of my graduate as they walk on stage?

You are welcome to photograph and videotape the ceremony from your seat, but please be courteous to those around you. Professional photographers will be taking pictures and video of your graduate. Both are available for purchase.

Graduates will be emailed after commencement with purchasing options for photos. A Digital Video Download of the entire ceremony may be purchased on the website.

Is there a non-ticketed seating area?

No, all guests are required to have a ticket to enter the ceremony area.


Tickets

Where do I get my tickets?

Graduating students will receive an email with a link and instructions to fill out a ticket request form. Students may request up to eight (8) complimentary tickets for their guests. After students complete the ticket request form, tickets will be sent via email to all graduating students’ Biola email addresses in 1-3 business days. Tickets will be sent as a PDF through a hyperlink in the email.

If you're having trouble locating the email, search your email for "Biola University Print at Home Tickets," which is the subject of the email. Please also check your spam or junk mail folder.

If you need further assistance please email tickets@biola.edu.

Do I need to print out my ticket?

Graduates are instructed to distribute tickets to their guests in digital or printed form. For ease of distributing tickets to your guests, we recommend using the Walletini app. Login with your Biola email and your tickets will be uploaded to the app. Through this app you can transfer tickets to any of your guests who also have an account. This is the easiest and quickest way to share tickets with your guests.

Tickets will be scanned for entry into the ceremony. Guests will be asked show either a printed copy or on a mobile device.

Can I purchase extra tickets?

After students have requested their complimentary tickets, a limited amount of additional tickets may be available for each ceremony. Please check back on the commencement website homepage.

For those unable to attend, a live internet feed of the ceremonies will be available from the Biola website, www.biola.edu and on Biola’s Facebook https://www.facebook.com/Biola/.


Does my ticket reserve me a specific seat?

Tickets allow guests access into the commencement ceremony, but do not reserve a specific seat. All seating is on a first come, first ushered basis. All guests are required to have a ticket to enter the commencement ceremony, except for children who will be sitting with a family member and not using an additional seat.

If you have any questions concerning tickets, please contact the Ticket Sales Team at tickets@biola.edu or (562) 906–4510 ext. 4510. Please contact University Events at events@biola.edu with all other commencement related questions.

Does my child need a ticket?

Children who will be sitting on a family member's lap and who do not require their own seat will not require a ticket. If a child needs his or her own seat, a ticket is required.


Venue Policies and Procedures

Am I allowed to bring strollers into the commencement ceremony?

Strollers are not allowed in the commencement venue due to space restrictions and fire regulations. A stroller parking area will be available outside of the venue due. If possible we recommend leaving strollers at home or in your car.

Are wheelchairs allowed in the commencement venue?

Yes, there will be accessible seating available for guests at the ceremony, please ask ushers to direct you as you enter.

Are selfie sticks and other photography devices allowed inside the venue?

Yes, you are welcome to photograph and videotape the ceremony from your seat, but please be courteous to those around you. Graduates are not allowed to take selfies when onstage with any device.

What is not allowed in the venue?

Balloons, large gifts, coolers, strollers, backpacks, umbrellas and noisemakers are not allowed inside the commencement venue. Please leave these items in your car or at home.


Grad Supplies

Where can I purchase my cap and gown?

Students can purchase caps, gowns, tassels and invitations at the Biola Store. If you have any questions, please contact the Biola Store at biola@bkstr.com or (562) 903-4883.

Can I decorate my cap and gown?

Gowns are not allowed to be altered or decorated in order to maintain the celebratory nature of commencement. Caps may be decorated, but decorations may not rise more than two inches above the cap.

Are there grad announcements or invitations I can order?

General Biola University commencement invitations can be purchased through the Biola Store. Personalized invitations must be purchased in advance from Jostens, and it takes two to three weeks to receive your invitations.

You may order these invitations online anytime at the Jostens website.

Will there be a professional photographer at commencement?

GradImages will be the official photographer for your commencement ceremony. Your photographs will be available online for viewing and ordering as soon as possible. There is no obligation to purchase, and free photo proofs will be sent in as little as 72 hours after your event.

For more information, visit the GradImages website. If you have questions about your commencement photos or need help ordering, please contact Grad Images directly: giservice@gradimages.net or 800-261-2576.

Can I put a message in the yearbook for my graduate?

Parents can commemorate their graduating senior's accomplishment by placing a personalized message for them in the yearbook. The Biolan design team will customize your ad for you! Spaces are limited, so please reserve your spot by February 26, 2018.

Ads can be purchased in quarter and half sized pages. Please contact biolaned@biola.edu for more information.


Ceremony Details

Will I receive my diploma at the ceremony?

After graduation, your diploma will be mailed to your permanent address listed on my.biola. However, your diploma cannot be released until your financial obligations and other holds are cleared.

Official copies of your transcript cost $6 through the Office of the Registrar with the submission of a transcript request form found at the StudentHub transcript page. Unofficial transcripts will be available under the Alumni tab on my.Biola.

Will the graduate's name be read at the ceremony?

Yes, every graduate's name will be read during the presentation of degrees.

Where can I get a recording of the ceremony?

Biola will be producing a digital download of your commencement ceremony. It will feature the full commencement ceremony, a campus tour, a special message from President Barry H. Corey and the ability to jump forward to individual graduates divided by major.

The digital download can be purchased for $30 and will not expire.

Will the ceremony be livestreamed?

A live feed of the ceremonies will be available from the Biola website, www.biola.edu and on Biola’s Facebook https://www.facebook.com/Biola/.


After Graduation

What do I need to do about my student loans?

As all loans must be paid back, the federal government has made it mandatory that student borrowers complete Loan Exit Counseling prior to graduation. This counseling will explain and help you understand your loan repayment. Please complete the following online counseling for each category in which you received a loan. To determine the loans you received while at Biola University, please reference your financial aid documents or your student account billing statements (be sure to check documents for all years of attendance, as you may have received different loan types in different years).

Category 1: Institutional loans held by Biola University

Complete online counseling if you have any of the following loans:

  • Federal Perkins Loan
  • Federal Nursing Loan
  • Biola University Loan
  • Hermann Institutional Loan
  • Freeman-Aitken-Sommerville (FAS) Institutional Loan
  • Helen Grace Colbert Yates Institutional Loan

If it is your first time logging in, you will need your Heartland Key, which can be obtained by calling Heartland ECSI at (888) 549-3274 (Biola's school code is RG). If you have any questions regarding a loan in Category 1, please contact the educational loan specialist or administrator in the accounting office at (562) 903-4760.

Category 2: Direct/Stafford Loans

Complete Loan Exit Counseling

If you have any questions regarding a loan in Category 2, please call the Financial Aid Office at (562) 903-4742.

How do I get a copy of my transcripts?

Your transcripts and diploma cannot be released until your financial obligations and other holds are cleared. Official transcripts may be requested via the internet on the StudentHub transcript page — select "Order Transcripts".

Unofficial transcripts may be printed from my.Biola. For more information, please contact the Office of the Registrar (562-903-4720).

What are some resources Biola offers me as a recent graduate?

Career Development

Career Services offers career services, a full library of resources for job opportunities, and an alumni networking program.

For more information, contact Career Development:

Phone: (562) 903-4875

Career Development Website


Alumni

Alumni are entitled to numerous benefits that include free parking on campus, library access, insurance eligibility, discounts on tickets to various theme parks, Biola events, hotel chains, and much more.

Alumni Website