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Digital Eagle ID


The Biola ID Card has gone digital!

As a current student, faculty or staff member, you can now add your Eagle ID to Apple Wallet on your iPhone and/or Apple Watch or to Google Pay on your Android phone. The digital Eagle ID card works just like your current Eagle ID card. Show or tap your phone/watch at various card readers across Biola’s campus for building access, dining, retail transactions, events and more.

Minimum Requirements

Apple iPhone or Watch iPhone 6/6 Plus or later with iOS 12 or later, Apple Watch Series 1 or later, and watch OS 5 or later.
AndroidAndroid version 6.0 or later, Android device that has NFC capability, Google Pay Enabled, and NFC Enabled.
Transact eAccounts Mobile AppLoaded from Apple or Google Play stores by searching Transact eAccounts.
Supported RegionsiOS devices must have Apple ID and device country set to US. Android phones must have a Google account, Play Country, and payment method set up for US.

Getting Started

To add the digital Eagle ID to your device, click Apple or Android below for instructions:

General

I'm not seeing the authentication code in my Biola email account. What do I do next?

Check to see if the email with the authentication code ended up in your spam folder.

When trying to add the Digital Eagle ID to my mobile wallet, I'm getting an error that says "photo not found".

A photo is required for an Eagle ID. Complete 'online photo submission' first. After your photo is approved, you'll receive an email confirmation that you're ready to set up your Digital Eagle ID.

I am not having success adding my Eagle ID card to Apple Wallet. Who can help me?

Contact the Biola ID card Office at (562) 944-0351 ext 5827 or email idcard.office@biola.edu. Business hours are Monday-Friday from 8:00am-4:30pm.

Forgot your NetID or NetID password?

Do I still need my physical Eagle ID card?

We recommend you retain your physical Eagle ID card as back-up should you lose a device. Keep it in a secure place so that no unauthorized use can occur.

Can I still use my physical Eagle ID Card once I have created my digital Eagle ID?

Yes, your physical Eagle ID Card will continue to function after you have added your digital card to your device. Remember, the digital card is a privilege and benefit of being part of the Biola University community. Anyone found to be misusing their physical card or digital card will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

Accessing Your Digital Eagle ID

Why can’t I double-tap the side button with my phone locked to see my balances in Apple Pay?

When Express Mode is on, double clicking the home button on an iPhone 8 and earlier, and double clicking the side button on an iPhone X and later, will not display your digital Eagle ID in your stack of passes for security reasons.

Can I use the digital Eagle ID if my phone’s battery is dead?

If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged. View more details. Android phones and other iPhone models (iPhone 8 and earlier) do not offer this feature.

Setting Up Your Device

How do I check my iPhone device version?

  1. On your device, go to Settings>General>Software Updates.
  2. If your device is running iOS 12.2 or later, you’re ready to use the Mobile Credential.
  3. If not, tap Download>Install. You may need to enter your passcode to start the update.
  4. Once the download is complete, follow the instructions on your phone to finish upgrading to the latest version of iOS.

How do I check my Apple Watch device and/or software version?

  1. The Series # for your Apple Watch can be found on the back of the Watch.
    1. Note: The Series 0 Watch is not eligible for this program.
  2. Instructions for verifying and/or updating your Apple Watch software version can be found at https://support.apple.com/en-us/HT204641.

What if I have questions about my Apple ID or iCloud?

How do I verify and/or update my Android phone device version and software?

From your device tap: Settings>About Phone>Software Information.

To update, from your device tap: Settings >General >Software Update >Download >Install >Passcode may be required. Your device will display the estimated download time.

I already have the eAccounts mobile app installed. Do I need to update?

Yes, you will need to install the updated version of the eAccounts mobile app.

How many devices can I add?

You can add either one Apple iPhone and one Apple Watch, or one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.

My smartphone is associated with a different country. Can I still add the digital Eagle ID to my phone?

Users will be required to make country or region changes to their device settings and user accounts in order to add the digital Eagle ID to their mobile wallet.

Important Caveats: You may lose or be unable to access unspent app store balances associated with your home country. You may lose access to some content or apps. You will have to provide a new method of payment for app store use in the US. If using an Android phone, you may only change your Google Play country once a year.

It is strongly recommended that students wait until they arrive in the US to make these changes and back up their device before making any of these changes. Device-specific instructions can be found below.

Apple Support articles:

Google Play Support articles:

Managing Your Account

Do I need to activate my iPhone or Apple Watch for each term?

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish..

What if I'm traveling or away for the semester and don't want my Eagle ID card on my device? Can I delete it and re-add it later?

Yes, you can remove your Eagle ID from Apple Wallet and re-add it when you return.*

To remove your Eagle ID, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.

To remove your Apple Watch Eagle ID, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Eagle ID, scroll to the bottom and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your digital Eagle ID.

Can I delete my digital Eagle ID from my phone or Apple Wallet/Google Pay through the eAccounts mobile app?

Yes, but we recommend the Remove Card Option directly from Apple Wallet/Google Pay.

From iPhone:

  1. Navigate to the Wallet app.
  2. Tap (…) in the lower right corner of your card.
  3. Scroll to the bottom and select Remove Card.
  4. Eligible cardholders who have not exceeded their device limit can add their digital Eagle ID back at any time.

From Apple Watch:

  1. Navigate to the Watch app on your iPhone.
  2. Scroll down and select Wallet & Apply Pay.
  3. Tap on digital Eagle ID.
  4. Scroll to the bottom and select Remove Card.
  5. Eligible cardholders who have not exceeded their device limit can add their digital Eagle ID back at any time.

From Google Pay:

  1. Open Google Pay.
  2. Select your Campus ID from the available cards.
  3. Touch the three dots in the upper right corner of the screen.
  4. Select Remove ID.
  5. Confirm Remove ID selection.

From eAccounts:

  1. Open the eAccounts Mobile App on your phone.
  2. Tap Continue to Sign In and login with your school credentials.
  3. Approve the multi-factor authentication request.
  4. Click on your photo in the upper left corner.
  5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
  6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
  7. Select device(s) to remove from your card.
  8. Tap Remove in the pop-up box.
  9. Tap on the Remove Card notification at the top of the screen or go to Google Pay and tap Remove Card displayed under the School ID Card.

Tap Remove in the pop-up box and the card will be removed from your Google Pay.

How do I update information on my digital Eagle ID?

Cardholder information comes to us from the university’s core business systems and needs to be updated there. Employees should contact Human Resources to update their information. Students should contact the Registrar’s office to update their information.

You should see changes to your digital Eagle ID in Wallet once the updated information has been received by our system.

Why are my account balance(s) not displaying?

If your account balances are $0, they will not display until funds are added.

If you have available funds that are not displaying, please contact the Biola ID Card Office at 562-944-0351 ext 5827 or email idcard.office@biola.edu.

My balance is different on my device than in eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between eAccounts and your device. The eAccounts app will display the most current information.

Why do I have a negative balance on my Eagle ID?

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

I used my credit card at a participating retail location when I meant to use my Eagle ID. What can I do to correct my payment source?

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your Eagle ID Card.

I am graduating or leaving the University. What happens to my digital Eagle ID?

As with your physical Eagle ID Card, your digital Eagle ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Biola University, your credential will stay active and update accordingly.

For the Apple Watch, how do I enable Wrist Detection?

On your iPhone, open My Watch app, tap Passcode, and make sure Wrist Detection is turned on.

Securing Your Account

What should I do if I lose my card or device?

  • During regular business hours, contact the Biola ID Card Office 562-944-0351 ext 5827 to notify us to deactivate the Eagle ID. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
  • In the eAccounts app:
    • Click the settings gear in the upper right corner.
    • Choose the credential you want to deactivate and toggle it off.
  • You will receive a confirmation email. Your physical Biola ID card and any other digital Eagle ID will continue to work on other devices, even if you have deactivated an individual device.
  • Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472.

How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended in eAccounts, you will need to Log into eAccounts App and click the settings gear in the upper right corner. Click on Found Card on the next screen. Choose your mobile device that was previously lost. Click the Activate Card button. You will receive a confirmation email from Transact.

Visit the Biola ID card Office in lower level of the Student Services Building M-F, 8:00am-4:30pm and speak with a representative to reactivate a lost device.

To mark the device as found via iCloud.com - https://support.apple.com/kb/PH2700?locale=en_US.

I suspect there has been fraudulent use of my Eagle ID. What do I do?

Suspend your Eagle ID immediately in eAccounts and within Apple Wallet/Google Pay.

  • Log into the eAccounts app and click the settings gear in the upper right corner.
  • Click on Lost Card on the next screen.
  • Choose the mobile device you want to deactivate from the drop-down list.
  • Click the Deactivate button.
  • You will receive a confirmation email.
  • Your physical Eagle ID Card and any other device with your digital Eagle ID will continue to work, even if you have deactivated a single device.

Identify the fraudulent activity: For purchases using Flex dollars, Student Dollars, or Faculty & Staff Dollars, contact the ID Card Office at idcard.office@biola.edu and report the suspected fraud. If door access was involved, e-mail: campus.safety@biola.edu as well.

Contact the ID Card Office as soon as possible to obtain a replacement credential. Hours: Monday – Friday 8am to 4:30pm.

Using Your Digital Eagle ID Card

What are the key differences between using an iPhone or Apple Watch and an Android device?

They key differences between platforms are:

AppleAndroid
Do I need to have the screen awake or the app open?No, neither is necessary.The screen must be awake.
How do I hold the device at the reader?The top of the iPhone near the top of the reader.The middle of the phone near the top of the reader.
Can I make a deposit through the eAccounts app?Yes, using a card in Apple Pay.No, not at this time.

Where can I use my digital Eagle ID?

Card Readers in the following locations are compatible with the digital Eagle ID:

  • All Dining locations
  • Building Access
  • Fitness Center
  • The Biola Store
  • Chapel events
  • Add-value kiosks in Library

Some offices and locations may require customers to show their Eagle ID in their mobile wallet for identity verification purposes. Example: Check cashing at the Cashier's window, Library pick-up service or package pick-up at Mail Services.

Card Readers in the following locations do not yet support the digital Eagle ID:

  • Pharos Printing Locations - a physical Eagle ID or manual login may be used instead