- Phone
(562) 903-4740 - Email
it.helpdesk@biola.edu - Location
Metzger Hall, Lower Level, East Wing of Building 43
Office Hours
Information Technology Office (Metzger)
8 a.m.–5 p.m. (Monday–Friday)
IT Helpdesk (Metzger)
8 a.m.–5 p.m. (Monday–Friday)
During the Campus Closure, the IT Helpdesk is open for appointments but not for unscheduled visits.
Please schedule either a remote or in-person appointment with us.
Remote screen sharing appointments use Zoom to provide us with access to your computer, remotely. For more information on how to use this service see the IT Helpdesk Remote Support page.
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Services
Faculty, staff, and students use this link to find a list of IT Services. Let us know if you can't find what you are looking for by sending an email to it.helpdesk@biola.edu.
Students
- Need a computer or Internet wireless hotspot? Complete the Basic Needs Assessment form.
- Instructions on how to connect to the wireless network.
Faculty
- Find the latest updates on Zoom, Classroom Technology, and training opportunities at the Remote Education Services Guidebook on My Biola.
- Use this form to give feedback or ask questions about Biola classroom technology.
Faculty and Staff
- Need specialized software? Use the Software Request form to order.
- Need to initiate an technology project? Use the IT Service Request form to order.
- Use the Zoom account upgrade request form to request that a Biola Zoom account be upgraded from a Basic (free) account to a Licensed (paid) account.
- Use Konica Bizhub Copier Supply Order form to order paper for HP printers and Konica copiers enrolled in Managed Print Service.
- Find a list of IT forms on My Biola.