Frequently Asked Questions (FAQs)
Don’t hesitate to reach out to the bookstore with any questions about your order or your Slingshot account.
Am I signed up for Slingshot automatically?
Yes, all new students are opted into Slingshot automatically when they start their program with a preference for rental books set as the default, as it is the most affordable. You will stay opted in for future terms unless you choose to opt out. Any student can opt in or out at any time.
What if I decide I don’t want some of the books in my order?
Your Slingshot order is risk free. Keep some of the books or none of the books. Return any books that you don’t want to keep within 7 days of the start of class to the bookstore for a full refund. If your books were shipped to you, a prepaid shipping label will be provided for the return.
How can I view and change my Slingshot status and preferences?
Once you’ve enrolled in classes, you can manage your Slingshot preferences by logging into your account at biola.slingshotedu.com. From there, you can set your preference to rent, digital or purchase (used or new).
Will I always get my textbook type preference (i.e. rent, buy used, buy new)?
Most of the time, but not always. We start by trying to fill your requirements according to the preference you select. However, sometimes there may not be a used copy of a book available, and certain types of books cannot be rented — workbooks or textbooks with access codes, for example.
What if I already own a book?
You can return any book during the first week of class with no penalty.
What if I add or drop a class?
When a class is added, we will automatically be notified and will deliver your new materials. If you drop a class, return the materials to the campus store or contact customer support for a return shipping authorization to avoid a non-return fee. Once we receive the item back, we will credit your student account. Please do this within a week of dropping the class, or you may be charged a restocking fee.
What if I want to buy instead of rent?
You can choose “buy new” or “buy used” as your Slingshot preference. You can also choose “rent” and then opt to purchase specific books after you’ve decided which ones you want to keep. In this case, you are charged the rental price up front and the remainder of the price later on. And don’t worry — you can write in or highlight a rental book like you own it.
What if I don’t want to use Slingshot?
Nobody is forced to be a Slingshot student. Simply opt out online anytime.
How do I access my eBooks?
Once available, eBooks are accessible under the “My Course Materials” tab upon logging into your Slingshot account. You will receive an email that indicates when an eBook is available. It may come after a physical item has gone out.