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Our Staff

Biola University is committed to your success. That is why we provide every student, new and current, with a Success Coach. Your Success Coach will be with you throughout your entire time at Biola, from the moment you are admitted until graduation and every step in between. 

In short, Success Coaches:

  • Are knowledgeable in the academic program in which students are enrolled
  • Provide academic advising and planning to ensure clear path within the program of choice
  • Assist students through the registration and enrollment process
  • Guide the student through course selection and registration
  • Monitor student’s progress until successful completion of the program requirements
  • Assist the student with basic financial aid inquiries
  • Assist the student with inquiries regarding Biola’s Learning Management System (Canvas)
  • Provide students with valuable and engaging learning strategies and tips for success in the virtual classroom
  • Offer spiritual and life coaching and guidance
  • Provide students with valuable strategies and career development support through their partnership with Biola’s Office of Career Development
  • Make an Appointment



Director of Online & Graduate Student Success
Susie Kim
Success Coach – PTUG PR & Grad PR; Early Childhood
Success Coach – Biblical Ministries; Interdisciplinary Studies
Mark Medina
Success Coach – Talbot Fully Online Graduate Programs
Otto Meyer
Success Coach – PTUG Business Management; Crowell MBA & MM
Success Coach – Applied Psychology