Meal Plan Policies and FAQ
Meal Plan Policies
- The meal plan week is Sunday through Saturday.
- Unused meals do not roll over from week to week or from semester to semester, and there are no credits or refunds for uneaten meals.
- See Purchasing Or Changing Meal Plans for deadlines on making changes.
- Students will be assigned the same meal plan which they chose in Fall for the Spring unless they elect to make a change. Spring meal plan changes may be made online starting mid-November.
- Financial responsibility for meal plans begins Opening Day of each semester. There are no “free meal” periods.
- Students dining in the Café are not permitted to take out leftover food, except for reasonable amounts (e.g., ice cream, one piece of fruit, a cookie). See To-Go Meals. Cups, silverware, dishes, and salt or pepper shakers are not to be taken out of the Café.
- Menus are posted on the Bon Appétit website and at the entrance to the Café.
- Students or guests may purchase individual meals by paying the door price for any meal.
Minimum Meal Plan Requirement
- All residence hall residents, whether full- or part-time, are required to purchase a minimum 10-meals-per-week plan.
- Apartment residents and commuters may elect to purchase a meal plan, but are not required to do so and may opt out of the meal plan whenever they wish.
- Students assigned to residence halls who have not selected an eligible meal plan by the end of Registration or by housing check in will be assigned the 10 Basic (minimum required) meal plan. Students may then change this dining plan if they wish, according to the policies governing meal plan changes.
Purchasing or Changing Meal Plans
- Students can purchase or change their meal plan on MyHousing Self-Service.
- Meal plans may be increased at any time.
- For Fall and Spring semesters, the last date to reduce a meal plan is Friday of the seventh week of classes.
Meal Plan Cancellation
- Cancellation of the Housing portion of the Housing & Food Service Contract does not cancel the meal plan portion since off-campus students may desire to continue their meal plans.
- Students who wish to cancel their meal plans should contact the Dining Services office in writing at firstname.lastname@example.org or by phone at (562) 944-0351 ext. 5813.
- Failure to select a meal plan during Registration or to use the meal plan during the year does not cancel the meal plan portion of the Contract.
- Students contracted for meal plans are responsible to pay for the meal plan through the day on which the meal plan is cancelled. Financial responsibility for the meal plan will continue through the date Auxiliary Services is made aware of the cancellation.
Meal Plan Refunds
- Students who withdraw or commuter students who cancel their meal plans will receive a prorated refund of meal plan charges, based on the number of dining days remaining in the current term.
- Refunds are credited to the student’s Biola account balance and will be deducted from any amount owing at the time.
- If a meal plan refund creates a credit on a student’s account, the funds may be requested by completing the e-refund form in the Finance section of MyAccount.
- 20 & 175 Block Plans: no unused meals or Flex Dollars will be refunded at the end of the semester.
Student Dollars and eAccounts
- Student Dollars are an ID card tender that may be purchased separately from Dining Plans/Flex Dollars and used in any on-campus dining venue, at the Biola Store, and for printing or copying in the Library.
- Students may add Student Dollars through the eAccounts website, Transact eAccounts mobile app, at any dining retail location on campus, or at the Library Phil stations.
- Anyone with a student’s Biola e-mail address may make a guest deposit to load the ID card with Student Dollars via the eAccounts webpage.
- Students may view their transaction history, remaining meals, and ID tender balances on eAccounts.
- Student Dollar purchases receive a 10% discount on all dining transactions.
- Student Dollars remain in a stored value account on the Biola ID card and do not expire. They may be refunded upon request when students withdraw or graduate.
- For stored value ID card balance refunds, contact the ID Card Office Manager at (562) 944-0351, ext. 5827.
- Student Dollar balances that have no transaction activity for three years or more are considered dormant and shall be handled in compliance with California’s Unclaimed Property Laws: California Civil Code 1513.5, 1514, 1516 and 1520.
Traditional Dining Plans
- Traditional dining plans offer meals on a per-week basis. Weekly allowance is determined by the plan size purchased (5, 10, 12, 15 or 20 meals per week).
- One meal may be redeemed per meal period. Refer to posted Café hours for details.
- Weekly meal allowance is refreshed every Sunday. Unused meals from the previous week do not roll over.
- Flex dollars are a dining-only tender that comes bundled with most meal plans. Depending on the meal plan selected, students may begin each semester with $50 or $150 Flex Dollars.
- The Basic dining plan consists of a weekly allowance of 10 meals per week. It does not include any additional dining dollars.
- Meal plan eligibility rules apply to Block style plans. See Minimum Meal Plan Requirement.
- Flex Dollar balances from Fall roll over to the Spring semester, but do not carry over from one academic year to the next. Unused Flex Dollars expire at the end of the academic year and will not be refunded, spent or claimed after the final date of the Spring semester or after the student leaves the university.
- More information may be found on the Dining Services FAQ page.
Block Style Dining Plans
- Block style dining plans offer meals on a per-semester basis. Semester allowance is determined by the plan size purchased (20 or 175 meals per semester).
- Multiple meals may be redeemed per meal period, allowing students to eat more than once per period or redeem additional meals for guests. ID card holders must be present to redeem meals on behalf of guests. Students must not give their personal ID cards to another person for use.
- Semester meal allowance is refreshed on the first meal date of the term. Unused meals from the previous semester do not roll over.
- Block dining plans consist of a semester meal allowance plus either $50 or $350 Flex Dollars.
- Meal plan eligibility rules apply to Block style plans. See Minimum Meal Plan Requirement.
- Students who use all the meals in their Block Plan may purchase another plan subsequently if desired.
- Students wishing to eat outside Café Biola may redeem dining plan meals at participating retail locations.
- Meals may be exchanged for eligible entrees.
- Meal Exchange Entrees are posted online on the Bon Appétit Meal Exchange Menu website as well as at participating retail locations.
- Hours of availability are limited. See Bon Appétit website.
- Students with meal plans who would miss a meal due to work or class schedule may arrange in advance with the Café office for a sack meal or take out meal. Contact the Catering Office at email@example.com or (562) 944-0351, ext. 5797.
- For a nominal deposit, students with meal plans may have the use of a single reusable, returnable to-go container for lunch or dinner Café meals, Monday – Friday only. All other dishes, cups, utensils and trays must remain in the Café. Students may also bring their own container of reasonable size.
- Students unable to eat in the Café due to illness may place mobile (Grubhub) orders with Bon Appétit and request a friend to pick up their food for them.
- Group pack-outs must be submitted to the Café office seven days in advance of the event and are for social events organized by official groups on campus. A minimum 48-hour cancellation notice is required to prevent being charged. Meals are not refunded for group pack-outs which are cancelled less than 48 hours in advance. Student meals are taken off beginning on Wednesday the week of the event and cannot be returned. The organizing department account number will be charged for meals if any of the participating students do not have available meals on their account.
Summer Meal Plans
Meal plans are required of all summer residents. The minimum required plan is 10-per-week.
See the Dining Services website for sign-ups.
Meals will not be provided during Thanksgiving Break, Christmas Break and Spring Break except the Sunday after Thanksgiving and the Sunday after Spring Break.
Cafe Access & Payments
- The Eagle ID provides access to the Café through use of dining plans, Flex or Student Dollars.
- Students with a meal plan who forget or lose their ID (or whose cards are inactive during Late Enrollment) will be asked to leave a $5.00 refundable deposit per meal (cash or check) to access the Café. Deposits may be refunded at the Café Office during business hours by showing an active Biola ID card. Meal deposits not claimed within one week shall be forfeited.
- Those entering Cafe BIola but not eating will be required to sign-in at the Cafe front desk. If the student then chooses to eat, a meal will be deducted.Guests who do not have a Biola ID number must be signed-in by someone with a valid Biola ID.
Food Allergies and Special Diets
- All campus dining venues handle and prepare eggs, milk, wheat, shellfish, fish, soy, peanut, tree nut products and other potential allergens. Before placing an order, inform the server if you or a person in your party has a food allergy. Be aware that certain potential allergens may be present in self-serve situations. Any questions may be directed to the manager of the food service facility.
- Students with medically-based dietary restrictions are eligible to participate in the Special Diet Program. This allows students to fulfill their meal plan obligation AND have meals prepared by the on-site culinary team without a major disruption to their academic schedule and at no additional cost.
- We understand that care must be taken at all stages of food preparation and delivery. We have adapted our kitchen practices so that menus for participating students are prepared in a separate, clean, restricted area to avoid cross-contamination.
- Some students voluntarily choose to adopt a more restrictive dietary lifestyle. Voluntary, non-medically-necessary diets are not grounds for exception to the minimum meal plan obligation. Bon Appétit aims to provide a wide variety of entrees at every meal. Collaboration and direct feedback with the Executive Chef and culinary team are encouraged.
- For students with special dietary needs, eligibility for a special diet accommodation may be established by contacting The Learning Center. Students need to provide the medical rationale and supporting documentation for their dietary restrictions. E-mail firstname.lastname@example.org to get started.
- Students arranging for dietary accommodations will need to consult with Bon Appétit. Participating students should schedule an overview of Café Biola amenities generally available to all students, the details of the Special Diet program, and consultation regarding personal dietary restrictions. This consultation will help determine whether the student can manage their dietary needs with the standard Café Biola offerings, or if circumstances necessitate special handling by food service personnel. If appropriate, the student will be referred to the Catering Office for individualized meal preparation of medically-based personalized menus. To book a consultation e-mail General Manager Steve Rall (email@example.com) or Executive Chef Mohamed Boussaksou (firstname.lastname@example.org).
- Extreme cases: In the event that the culinary team determines it is unable to safely meet a student’s dietary needs, the Bon Appétit General Manager will make a recommendation to the Senior Director of Auxiliary Services for suitable alternate dining arrangements. Residence hall students are not exempted from the meal plan obligation due to allergies or health issues unless necessitated as a reasonable accommodation under the Americans with Disabilities Act (ADA) and as approved in advance by the Senior Director of Auxiliary Services and the Director of the Learning Center.
- Residence hall resident students are not exempt from the minimum meal plan requirement even if on a commercial weight-loss program. Voluntary, non-medically-necessary diets are not grounds for exception to the minimum meal plan obligation.
Students involved in food fights, napkin or ice tossing, standing on tables, eating without paying, or other behavioral problems will be asked to leave and will be subject to disciplinary action.
In compliance with health code, shoes and shirts are required to be worn at all times in all campus dining venues.
Hours of Operation
- During the Academic Year (see Important Dates), food service operations will be open for service according to the schedule on the Bon Appétit at Biola website.
- Bon Appétit office hours are Monday – Friday, 9:00 a.m. – 4:30 p.m.
- No meal service is provided during Thanksgiving Break, Christmas Break and Spring Break.
- Menu information can be found on the Bon Appétit at Biola website.