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Meet Our Team

Our financial aid team is made up of expert staff members focused on helping the Biola community navigate the financial aid process. Each member of our team is knowledgeable and dedicated, ready to serve you and answer any questions you have.


Geoff Marsh
Senior Director of Financial Aid
Cassandra Rowe
Receptionist/Office Assistant
Donna Blackwell
Associate Director, Customer Service and Front Office
Emilee Hidy
Assistant Director of Financial Aid, SAP and Compliance
Erin Song
Financial Aid Specialist (Private/Institutional Loans)
Hannah Emenaker
Assistant Director, Customer Service and Student Worker Supervisor
Jennifer Cortez Ramirez
Online Undergraduate Financial Aid Coordinator
John Melendrez
Senior Financial Aid Specialist (Federal Direct Loans)
Associate Director of Financial Aid, Training and Compliance
Kimberly Caal
Senior Financial Aid Counselor (First Gen & LEAD liaison)
Michele Redmond
Financial Aid Counselor (Study Abroad)
Moon Hui Jung
Associate Director of Financial Aid
Rachel Chu
Financial Aid Specialist
Robert Saldana
Senior Analyst Specialist (Financial Aid Awards)
Sarai Hernandez
Financial Aid Counselor
Sheena Arroyo
Financial Aid Counselor (Military Benefits)
Solomon Riseley
Scholarship Specialist