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Travel

Travel Review and Approval

The Office of Risk Management reviews and approves all off-campus travel both for employees and students (academic and co-curricular). The following categories define types of off-campus travel:

  • Local — within 100 miles of Biola’s main campus
  • Domestic — outside 100 miles of Biola’s main campus and within the United States
  • International — outside the United States

The Office of Risk Management will vet international travel according to the Travel Risk Approval Policy.

Employee Travel

Employees should contact the Office of Risk Management to submit their travel plans at least one month prior to purchasing transportation tickets or making final arrangements with third parties. The information submitted via email should contain the following information:

  • Location
  • Dates
  • Purpose
  • List of Travelers
  • Name and Contact Information for In-Country Host/Partner Organizations
  • Lodging Details
  • Detailed Itinerary

Employees should create a spreadsheet for the detailed otinerary with the following format:

Example Detailed Itinerary

Date

Point A

Point B

Transportation

In-Country Host Present

Activity

01/01/2018

Biola

LAX

Personal Vehicle

No

Travel to airport.

01/01/2018

LAX

LHR

Airplane

No

Travel to England.

01/02/2018

LHR

Oxford

Sedan

Yes

Travel to host site for lodging.

01/03/2018

Oxford

Cambridge

Train

Yes

Museum visits, meal, lecture.

01/03/2018

Cambridge

Oxford

Train

Yes

Travel to host site for lodging.

01/03/2018

Oxford

London

Sedan

Yes

Meetings, meal.

01/03/2018

London

Oxford

Sedan

Yes

Travel to host site for lodging.

01/04/2018

Oxford

London

Sedan

Yes

Travel to airport.

01/04/2018

LHR

LAX

Airplane

No

Travel to US.

01/05/2018

LAX

Biola

Personal Vehicle

No

Return to Biola.

Student Travel

Students or administrators organizing student trips should fill out the Student Activity Log (SAL) available on Biola Forms. The SAL form will ask for all the pertinent details to allow the appropriate personnel to review and approve the proposed trip. The Office of Risk Management will also determine which supplementary forms (e.g., Liability Release Form, Student Health Form, etc.) each student will need to fill out and send out electronic links to these forms to the requestor. The requestor will then need to email the links to each participant.

Students travelling internationally will need to make an appointment with the Student Health Center and complete an Immunization Form (filled out by the Student Health Center and completed by the student).

Students must pay the following insurance charges for co-curricular activities:

  • $58 per person per month for international trips
  • $30 per person per month for domestic trips
  • No charge for local trips

Travel Risk Approval Policy

The State Department’s Bureau of Consular Affairs launched a new Consular Travel Advisory System (CTAS) on January 10, 2018 which replaces the former Travel Warning and Travel Alert system. As Biola depends on travel safety and security information issued by the Department of State to determine how to manage the travel of its constituents overseas, this policy is based on how Biola uses the information from the new CTAS.

The CTAS has four levels of advice:

Level 1 — Exercise Normal Precautions

This is the lowest advisory level for safety and security risk. There is some risk in any international travel. Conditions in other countries may differ from those in the United States and may change at any time.

Level 2 — Exercise Increased Caution

Be aware of heightened risks to safety and security. The Department of State provides additional advice for travelers in these areas in the Travel Advisory. Conditions in any country may change at any time.

Level 3 — Reconsider Travel

Avoid travel due to serious risks to safety and security. The Department of State provides additional advice for travelers in these areas in the Travel Advisory. Conditions in any country may change at any time.

Level 4 — Do Not Travel

This is the highest advisory level due to greater likelihood of life-threatening risks. During an emergency, the U.S. government may have very limited ability to provide assistance. The Department of State advises that U.S. citizens not travel to the country or leave as soon as it is safe to do so. The Department of State provides additional advice for travelers in these areas in the Travel Advisory. Conditions in any country may change at any time.

Levels 2–4 will also contain reasons to justify the advice level:

C — Crime:

Widespread violent or organized crime is present in areas of the country. Local law enforcement may have limited ability to respond to serious crimes.

T — Terrorism:

Terrorist attacks have occurred and/or specific threats against civilians, groups or other targets may exist.

U — Civil Unrest:

Political, economic, religious and/or ethnic instability exists and may cause violence, major disruptions and/or safety risks.

H — Health:

Health risks, including current disease outbreaks or a crisis that disrupts a country’s medical infrastructure, are present. The issuance of a Centers for Disease Control Travel Notice may also be a factor.

N — Natural Disaster:

A natural disaster, or its aftermath, poses danger.

E — Time-limited Event:

Short-term event, such as elections, sporting events or other incidents that may pose safety risks.

O — Other:

There are potential risks not covered by previous risk indicators. Read the country’s Travel Advisory for details.

The CTAS descriptions will also give regional advice mimicking the levels and reasons used for an entire country. For instance, the State Department may advise U.S. citizens to “Exercise Increased Caution” (Level 2) in a country, but to “Reconsider Travel” (Level 3) to a particular area within the country.

Biola constituents will always need to submit travel information through normal processes. Biola will use the following criteria to evaluate and approve international travel for its constituents, which applies on a national and regional basis:

CTAS Travel Level

Criteria

1

No additional requirements needed for approval.

2

Constituents must demonstrate that they will be able to avoid or counter safety and security risks mentioned in the Travel Advisory.

3

Constituents may only travel to regions of a Level 3 country rated 2 or lower. Constituents must also demonstrate that they will be able to avoid or counter safety and security risks mentioned in the Travel Advisory in Level 2 regions. Travel to Level 3 countries will require approval from the Vice President of University Operation and Finance and the Vice President corresponding to the constituent.

4

Constituents may not travel to countries rated Level 4.

In addition, U.S. embassies and consulates abroad issue alerts to inform U.S. citizens of specific safety and security concerns in a country, such as demonstrations, crime trends and weather events. Country alerts will also be taken into consideration in evaluating and approving international travel.

The Risk Management Department also vets travel of its constituents based on planned activities and itineraries, so travel approval does not depend solely on a country’s CTAS Travel Level.

International Crisis Management Team

The Risk and Insurance Administrator and the Chief of Campus Safety head the International Crisis Management Team (ICMT) which is comprised of several stakeholder departments. The University authorized the creation of this team to respond to emergency situations that Biola’s students, staff and faculty may experience while traveling overseas for authorized purposes (i.e. study abroad and mission trips).

In the event of an international emergency, please contact Biola’s dispatcher/switchboard operator at (564) 777-4000 to alert the ICMT. Employees and students in contact with groups or individuals traveling off campus should not attempt to manage emergency situations on their own, but should contact Risk Management or Campus Safety instead. This will allow Biola to respond in a unified manner through the ICMT.

Domestic and International Crisis Procedures

Purpose and Goal

The Domestic and International Crisis Procedures provide recommendations to students, staff, and faculty traveling under the name of Biola University.

Definition of Domestic and International Crisis

A “domestic or international crisis” is any event or emergency that interrupts or halts the normal/expected operations of a specific individual or group of individuals involved in a Biola University sponsored off-campus endeavor. The term “off-campus” includes all non-Biola controlled spaces, regardless of trip length, whether or not the trip involves academic credit (e.g., one-day off-campus service learning opportunities, three-week missions trips, semester-away study programs), the primary leadership of the endeavor (e.g., student led mission trips, development office sponsored alumni trips, or academic study trips) and whether those spaces are domestic or international (see the Biola Catalog, pp. 59-66).

“Domestic” spaces encompassed by these guidelines include local (e.g., a five-hour field trip to downtown Los Angeles), regional (e.g., an overnight camping trip to Joshua Tree National Park) and national (e.g., a semester-away program somewhere in the USA) destinations. Domestic off-campus Biola endeavors include those specifically managed by Biola staff (e.g., local off-campus field trips of on-campus students) as well as those programs managed by Biola’s approved educational partners (e.g., the CCCU programs like the American Studies Program, the Los Angeles Film Studies Center and the Washington Journalism Center; the Focus Leadership Institute in Colorado Springs; and the New York Center for Art and Media Studies).

“International” spaces encompassed by these guidelines include any Biola-endorsed program abroad whether specifically Biola-managed (e.g., Biola London, Heidelberg Semester and International Student Exchange programs) or international partnerships (e.g., studies at one of the CCCU BestSemester study centers in foreign countries like Australia, China, India, Costa Rica, Israel, England and Uganda; studies at other affiliated semester away programs in foreign countries like Belize, New Zealand, Ecuador and Honduras).

Types of Domestic and International Crisis

The following represent a list of crises that could occur during domestic and international travel

  • Travel Emergency (e.g., vehicle/aircraft accidents, missed travel connections, etc.)
  • General Safety
  • Theft of Travel Document/Personal Property
  • Terrorist Activity
  • Weather-Related Emergency
  • Major Earthquake
  • Medical Emergency
  • Civil Unrest
  • Kidnapping
  • Death

Assumptions

In the event of a major emergency, the following general assumptions may exist:

  • A crisis or an emergency may occur at any time of the day or night, weekend or holiday, with little or no warning.
  • The succession of events during a crisis or an emergency is unpredictable. Therefore, published operational plans will serve only as a guide and modifications may be necessary.

Recommended Procedures (Domestic & International Travel)

This section entails a list of recommended procedures for some types of domestic and international crisis situations as well as other areas to consider when preparing for your trip. We expect that each Biola program involving off-campus travel will put in place adequate preparation, training, and orientation for trip participants customized to the particular area(s) involved in the trip. If your host has robust procedures in place, follow them. If your host does not have procedures in place, consider the procedures listed below. Please note that these procedures do not cover every conceivable situation/scenario and only serve as a general guide.

Travel Emergency

Travel emergencies can range from a missed flight, lost or stolen baggage and/or passports, to vehicular accidents. Before your departure, please make sure you have a way of contacting your host and resources at Biola. Biola University carries travel accident insurance for its travelers, which includes coverage for medical emergencies. We advise that you enroll in the Department of State’s Smart Traveler Enrollment Program (STEP) in order to receive timely notifications which may help you avoid dangerous situations and/or receive necessary help in case of an emergency. It is also a good idea to have some financial resources to draw upon should an emergency arise overseas. You should either have funds in your bank account to draw on that can be wired to you or have a credit card with sufficient limits. We advise against carrying large amounts of cash while traveling. In case of a travel emergency, please take the following steps:

  • Contact Biola to notify your department about your emergency as soon as you are able.
  • Seek medical attention if necessary. Contact your host to see if they can assist you with your situation.
  • You can also contact Gallagher Global Assistance, who provides travel assistance services bundled with Biola’s Travel Accident Insurance. Please note that Gallagher Global Assistance works in conjunction the insurance provider, ACE/CHUBB, and the assistance provider, AXA. Contact Risk Management for a brochure before departure. Gallagher Global Assistance’s services include:
    • Pre-departure Services — Obtain information on immunizations, passport and visa requirements, weather, and travel hazards.
    • Lost Baggage or Passport — Receive advice if you lose your baggage or passport.
    • Travel Agency — If you lose your airline tickets, Gallagher Global Assistance can help arrange for you to have them replaced. Gallagher Global Assistance does not pay for the replacement of the tickets, so have a credit card ready.
    • Insurance Coordination — If, for some reason, you need to fill out insurance or medical claim forms, Gallagher Global Assistance can help you with this.
    • Evacuation & Repatriation — Gallagher Global Assistance will coordinate with our insurance company if evacuation or repatriation becomes necessary.
    • Medical Emergency Services — Gallagher Global Assistance can help direct you with finding medical care should you need it while traveling abroad. Emergency medical coverage is included, but services need to be cleared through Gallagher Global Assistance before they will be covered. Be sure to keep copies of any bills or other medical documentation in case the medical service provider charges you.
    • Legal Assistance — If, for some reason, you need legal assistance, Gallagher Global Assistance can help you find and work with local attorneys. Payment will come from your own resources.
    • Emergency Cash — If you need cash for an emergency, Gallagher Global Assistance can help you draw funds from your US account and get it to you.
    • Global Assistance — Gallagher Global Assistance can provide translation services and help with communication during an emergency.
  • Contact the local U.S. Embassy to see if they can help you with your situation.
  • If your host and Gallagher Global Assistance cannot help you with your travel emergency, please contact Biola for further instructions.

General Safety

If your host has safety procedures in place, follow them. If not, consider the following:

  • Before your travel, assess the security of the general location of the country, city and area. Are there any regional or religious conflicts? How receptive are they to foreigners or outsiders? What is the potential for civil unrest? What is the crime rate and what types of crimes is the area known for?
  • Make a copy of your passport and keep it separate from your original passport.
  • Ensure that you or your group has the necessary means to contact the local police.
  • Be aware of your surroundings at all times and maintain a low profile.
  • Do not divulge much information to strangers about yourself or your group. Instead, be extra cautious and take a guarded approach.
  • Do not leave personal belongings unattended as they may become a magnet for thieves. This risk increases if they know you are an outsider.
  • If you suspect your group is being followed, avoid isolated areas. Proceed toward a public area or a police station.
  • If a criminal approaches you or your group and attempts to rob you, do not get into a struggle or fight with him/her. Consider giving up personal property rather than putting your life at risk.
  • Teams of students/staff/faculty should consider having at least one person basic first aid and CPR certified.

Theft of Travel Document/Personal Property

If your host has procedures on how to safeguard your travel document/personal property, follow them. If not, consider the following:

  • Do not leave your personal belongings unattended as it may become a magnet for thieves.
  • If your property or travel documents are stolen:
    • Remain calm.
    • Immediately report the incident to local authorities.
    • If overseas, notify the nearest U.S. Consulate and request further assistance.
    • If your credit card is stolen, contact your credit card company.
    • The group leader should notify the trip advisor or if necessary, any applicable member of the Domestic & International Crisis Management Team.

Terrorist Activity (Bombing)

If your host has procedures in place, follow them. If not, consider the following:

During a Bombing:
  • If a bombing occurs, drop to the ground and remain there until it is safe.
  • If safe, leave the area immediately and begin accounting for members of your group.
  • Avoid crowds. Crowds of people may be targeted for a secondary attack.
  • Avoid unattended cars and trucks. Unattended cars and trucks may contain explosives.
  • Stay away from damaged buildings to avoid falling glass and bricks. Move at least 10 blocks or 500 yards away from damaged buildings.
  • Follow directions from people in authority (local police, emergency medical service, or military personnel).
  • If 911 (or the equivalent number for the country you are in) service available, call 911 (once you are in a safe area).
  • If you are not in any imminent risk, consider helping other members of your group who may be hurt or in need of assistance.
After the bombing:
  • Follow your host/organization emergency procedure plan. Remember, returning to the scene may increase the risk of further danger.
  • Avoid crowds. Crowds of people may be targeted for a second attack.
  • Avoid unattended cars and trucks. They may contain explosives.
  • Stay away from damaged buildings to avoid falling glass and bricks. Move at least 10 blocks or 500 yards away from damaged buildings.
  • Follow directions from people in authority (local police, Emergency Medical Service or military personnel).
  • Always have a back-up plan for transportation especially if you or members of your group need to go to the hospital (arrival of emergency personnel may be delayed).
  • Follow advice from the local health officials, local police, emergency medical service, military personnel or other reliable sources.
Seek medical attention if you have any of the following problems:
  • Excessive bleeding
  • Trouble breathing
  • Persistent cough
  • Trouble walking or using an arm or leg
  • Stomach, back or chest pains
  • Severe headache
  • Blurred vision or burning eyes
  • Vomiting or diarrhea
  • Burned skin
  • Hearing problems
  • Injuries that increase in pain, redness or swelling
  • Injuries that do not improve after 24 to 48 hours

Terrorist Activity (Active Shooter)

If your host has procedures in place, follow them. If not, consider the following:

Get Out
  • Move quickly; don’t wait for others to validate your decision.
  • Leave your belongings behind.
  • Survival chances increase if you’re not where the shooter is, or go to where he can’t see you.
  • Inform authorities when it is safe to do so.
Hide
  • If unable to get out because the shooter is between you and the only exit, hide.
  • The hiding place should be well hidden and well protected.
  • Avoid places that might trap you or restrict movement.
Keep Shooter Out
  • Find a room that can be locked with objects to hide behind.
  • Blockade the door with heavy furniture.
  • Turn out lights.
  • Turn off noise-producing devices.
Do Not Huddle Together
  • If there are two or more of you do not huddle together. It gives you more options and makes it harder for the shooter.
  • Quietly develop a plan of action in the event the shooter enters.
  • Remain calm. It keeps others focused on survival.
Fight/Resistance
  • Assume the shooters intentions are lethal and will succeed in killing all those with whom he comes in contact, unless someone stops him/her.
  • Develop a survival mindset that you have “what it takes” to survive when your life is on the line.
  • If there are two or more of you, make a plan to overcome the shooter.
  • You must be prepared to do whatever it takes to neutralize the threat.
  • Throw things, yell and use improvised weapons.

Weather Related Emergency

If your host has procedures in place, follow them. If not, consider the following:

  • Make arrangement with program/faculty advisor to leave the location.
  • If unable to leave the location or the situation develops suddenly, seek shelter in a safe place.
  • Remain there until situation improves unless your safety is at risk.
  • In the event of flooding, move to a higher ground.
  • If abroad, contact the U.S. Consulate and request assistance.
  • Once the situation stabilizes, evaluate and decide whether to continue with the trip or return home.

Major Earthquake

If your host has procedures in place, follow them. If not, consider the following:

In the event of a major earthquake:

  • Drop to the ground and under a sturdy desk or furniture.
  • Cover your head and neck with your hands.
  • Hold on to object and remain there until shaking stops.
  • Once shaking stops, evaluate situation and the needs of other team members.
  • If serious injuries occur, follow pre-established medical procedures.
  • If abroad, you should contact the U.S. Consulate.
  • Evaluate the situation and decide if you should continue the trip or make arrangement to return home.

Medical Emergency

If your host has procedures in place, follow them. If not, consider the following:

Plan accordingly:
  • Prepare for worst case scenarios.
    • Take all prescribed medications.
    • Know your blood type.
    • Mild conditions in the US may worsen in other locations. Consult a medical professional about every condition you are aware of before departure.
    • Assess and know the location of the closest medical facility.
If you become seriously ill:
  • Go to a medical facility near you.
  • Notify applicable members of the domestic and international crisis management team as predetermined.
  • If abroad, consider notifying the U.S. Consulate especially if the illness gets worse or becomes prolonged.

Civil Unrest

If your host has procedures in place, follow them. If not, consider the following:

  • Before you travel, research conditions in the place you'll be visiting by reading news stories about the area and checking for travel advisories issued by the U.S. State Department or equivalent agencies.
  • If there is a strong possibility of civil unrest, consider postponing or rerouting your trip.
  • Should civil unrest erupt, especially if you're traveling abroad, you may need to be evacuated. Make an evacuation plan that includes where you can go to be evacuated (usually an embassy or an airport or police station, depending on the region or country) and where you can go if you are unable to get to that place. You may also contact Gallagher Global Assistance for direction and evacuation service if the conditions of the civil unrest meets their thresholds.
    • Make sure all members of your family know the plan.
    • Know the locations of police stations, hospitals, embassies and airports in the area.
    • Keep a backpack filled with emergency rations and supplies. Keep a small amount of non-perishable food and some bottled water in a backpack.
    • Keep an emergency credit card, a small supply of cash, or some traveler's checks with your passport. Make sure your identity card or passport is secure and you are able to access it.
  • If you're traveling abroad to an unstable area, call your embassy to register and let them know where you are (go to usembassy.gov).
  • Pay attention to what's going on around you, and get out of any unsafe/unstable area. In the weeks, days or hours preceding a civil unrest, residents of an area can often tell that something big is about to happen. If the local people, police or consulate staff warns you of the possibility of impending violence, leave the area as quickly as is safely possible.
If civil unrest occurs:
  • Peaceful protests can quickly turn violent and, if the atmosphere is already tense, consider avoiding events where people crowd together.
  • Be aware of your surroundings. Others may try to take advantage of you.
  • Get out of the area immediately.
  • If unable to get out of the area, seek refuge in a safe building/area.
  • Do your best to ensure your safety and safety of others.
  • Be careful with strangers offering assistance. They could have ill intentions.
  • Contact the police, U.S. Consulate or Gallagher Global Assistance for assistance.
    • Provide your location.
    • Provide details of current conditions.

Kidnapping

If your host has procedures in place, follow them. If not, consider the following:

  • Prevention:
    • Keep a low profile. Do not reveal information or group plans to strangers.
    • Be aware of your surroundings and remain alert at all times.
    • Avoid isolated areas or trips to areas that may put you at risk.
    • Avoid trips with unproven or untrusted persons.
    • Change your daily routine so your activities become less predictable.
    • Keep personal information private.
    • Avoid anything that may portray appearance of wealth.
  • If you suspect you are being followed:
    • Go to a public place.
    • Go to a local police station.
    • Avoid stopping at isolated areas.
  • If you are the victim of a kidnapping:
    • Remain calm.
    • Cooperate with kidnappers.
      • Resistance can be very dangerous.
  • If you suspect a member of your group has been kidnapped:
    • Avoid taking unnecessary risks that will put your life and their life in danger.
    • If applicable, gather all known information such as description of kidnappers, vehicle make and direction of travel.
    • Immediately notify local authorities. If overseas, notify the U.S. Consulate.
    • Notify your program adviser or department head as soon as via Campus Safety’s 24 hour Communications Center (562-777-4000).
    • Encourage other members in the group to stay together.

Death

If your host has procedures in place, follow them. If not, consider the following:

  • IMMEDIATELY notify local authorities, including police.
  • Cooperate fully with the police or other local authorities.
  • If overseas, notify the U.S. Consulate.
  • Immediately call the Biola emergency number (562-777-4000) and request to be connected to either your program/faculty advisor or representative from your department (these would depend on if the deceased is a student or employee).
  • The Domestic and International Crisis Management Team will begin implementing pre-established procedures consistent with the University’s death management process. This process may include but is not limited to:
    • Notification of the President
    • Notification of next of kin
    • University wide notification
    • Possible press release by UCM
    • Counseling for persons affected by the situation
    • Coordination with the State Department and the family of the deceased

Evacuation Procedures

Domestic or international travel teams may be faced with the unpleasant task of evacuating from an environment due to safety issues or potentially dangerous situation. Having a procedure in place is vital because such situation may occur with little or no warning.

If your host has procedures in place, follow them. If not, consider the following:

  • In the event an evacuation is needed, make alternate travel plans. This means you must plan on how to move from point A to point B. Depending on if the travel is to a domestic or international location, think about possible routes and safe destination via land, sea or air.
  • The evacuation plan should address the making of arrangements for transportation and the care and shelter at locations outside the evacuated area. Your host may be able to provide you with some advice.
  • Remember to remain calm.
  • Do your best to avoid potentially dangerous situations.
  • Keep your passport and other important documents with you. It is a good idea to have a copy of them in a convenient but private location so that you can grab it quickly should the need arise.
  • If situation is dire, be prepared to take only relevant items with you. Otherwise, if time permits and you are not in immediate danger, have a plan in place on how to pack up your belongings.
  • If safety issues occur or persist, the first thing that should be done is to make a decision to evacuate the environment to a safer location.
  • If able, create a clear line of communication with your program/faculty advisor or department representative.
  • Contact Gallagher Global Assistance to see if they can help you with evacuation procedures.
  • If overseas, contact the U.S. Consulate for instructions. If possible, obtain situational updates via the U.S. Consular alert system.
  • Assist those who are with you as long as you will not put yourself in danger.

Post-Travel Crisis Management

  • Post travel crisis management would depend on several factors which may include:
    • Number of persons on the travel team
    • Composition of the group (staff or students)
    • The type of crisis
    • Number of persons affected
    • The outcome of the crisis
  • Upon return of the travel team, the applicable Domestic and International Crisis Management Team shall debrief with the travel team and ascertain what additional steps are needed. Additional steps may include:
    • Communication with the host.
    • Communication with applicable insurance companies.
    • Emotional support for persons impacted directly or indirectly by the crisis.
    • Academic and employment related support.
    • If necessary, temporary shelter, medical aid and food.

Domestic and International Crisis Resources

Biola Counseling Center

  • Services: Individual and group therapy
  • Locations: Biola Professional building near the corner of La Mirada Boulevard and Imperial Hwy
  • Hours: Monday–Thursday, 9 a.m.–9 p.m. and Friday, 9 a.m.–5 p.m.
  • Phone: 562-903-4800
  • Cost: Full time students can see a therapist for $20 dollars per session

Institute for Spiritual Formation

  • Services: Spiritual Direction
  • Location: In the Grove near the Tennis Courts
  • Hours: Monday, 8 a.m.–9 p.m.; Tuesday and Friday, 8 a.m.–5 p.m.; Wednesday and Thursday, 8 a.m.–7 p.m.
  • Institute for Spiritual Formation website
  • Phone: 562-944-0351 x3205

Global Student Programs and Development

  • Services: Cultural adjustment, transition, and acclimatization. Financial counseling and academic advice & referrals.
  • Location: Rose Hall (next to Mosaic Cultural Center)
  • Hours: Monday–Friday, 8:30 a.m.–5 p.m.; Closes at noon on Fridays during the summer
  • Email: globalstudentservices@biola.edu
  • GSPD Website
  • Phone: (562) 903-6000 x5804

The Learning Center

  • Services: Individual and Group Tutoring; Disability Services providing assistance with accommodations covering physical, emotional and learning disabilities as well as temporary medical conditions and hospitalizations
  • Location: Library, Upper Level, Office U-124
  • Hours: Monday, hours vary; Tuesday–Thursday, 10:30 a.m.–4:30 p.m.; Friday, 9 a.m.–12 p.m.
  • Learning Center Website
  • Phone: 562-906-4542

Off-Campus Housing Services

  • Services: Facilitating successful off-campus living by providing access to housing and roommate search, local community resources and downloadable tools
  • Location: Student Union Building (Upper East)
  • Hours: Monday–Thursday, 8:30 a.m.–7 p.m.; Friday, 8:30 a.m.–2 p.m.
  • Off-Campus Housing Services Website

The Student Health Center

  • Services: Doctor and nurse appointment, immunizations, health education, healthcare pamphlets, free self-care products. Same-day appointments are generally available. Office visits are free for enrolled students. Lab work, tests and medications are paid for at the time of service.
  • Location: Student Health Center, Building 35
  • Hours: Monday–Friday, 8 a.m.–5 p.m.
  • Health Center Website
  • Phone: 562-903-4841

Re-Entry

For details regarding general student/group reentry, reference the Cook School of Intercultural Studies reentry process manual.


Crisis Communication and Emergency Contact

Important: The University Communications and Marketing Department is responsible for posting information on social media concerning crisis situations that may impact the university locally, domestically and internationally. Travel team members should refrain from posting information regarding any crisis situation on social media. This may put travel team members at further risk and may complicate the university’s efforts to effectively manage the situation.

General Communication/Contact Protocol

Communication between the travel team and the University may occur via the program/faculty advisor, the Campus Safety Communications Center or personnel in charge of the department directly in charge of the travel team. Crisis communication would depend on a number of factors. This includes but is not limited to the kind of crisis, number of persons in the travel team and the methods of communication available.

Student Organization Communication/Contact Protocol

In the event of an emergency with a team (e.g., SMU or CFM):

  • Team Members will contact the Team Leaders immediately.
  • In the event that Team Members are not able to contact their Team Leaders, the Team Members will proceed onto the next step.
  • Team Leaders will contact their local Missionary Organization/Contact.
  • The local contact should be able to coordinate activities and communications to allow the team to receive emergency help or transportation to an emergency facility.
  • If the Team Leaders are not able to contact their local Missionary Organization, contact the team’s Faculty Advisor.
  • If the Faculty Advisor is unavailable, then the Team Leaders will call Biola’s Communications Center and request they assist in contacting the Faculty Advisor.
  • If the Switchboard is unable to contact the Faculty Advisor, then the Switchboard will call the Administrative Liaison for the Student Organization or its Advisor.
  • In the event that the Switchboard cannot contact any of the above personnel, the Switchboard will contact the Chief of Campus Safety for direction.

Next of Kin

Access to contact information for next of kin can be obtained via the emergency contact number provided by the student/employee or via the emergency contact list accessible via the Faculty Advisor or Campus Safety.

Important Crisis Contact Information

Gallagher Global Assistance-Travel Assistance Services

(866) 693-6873

United States Embassy Contact Worldwide

www.usembassy.gov

Local Emergency Authorities within the U.S.

911

Campus Safety 24 hour Emergency Number

(562) 777-4000

The following areas can also be contacted through the Biola Campus Safety Communications Center.

  • Program/Faculty Advisor
  • Dean/Dept. Head
  • Human Resources Director
  • Student Development
  • Chief of Campus Safety
  • President and PAC Members

Depending on your location, have the following contact information ready:

  • Email addresses to your program/faculty advisor, dean, others
  • United States Consulate phone number
  • Local Police Department phone number