Test Proctoring Service Information
COVID Update (2/8/21): Proctoring services are now available for Biola students only who are approved to be on our campus. Some proctoring information listed on our website may not apply during COVID-19. If you want an exam proctored and submit a Proctoring Request Form, you will receive testing instructions that have been implemented to address safety concerns during the COVID-19 pandemic.
The Biola Library offers test proctoring services to students and local community members. A proctored test or exam means that the individual taking the test is supervised for the duration of the test. This ensures the integrity of the result, as materials permitted in the testing room are only those allowed by the specific test. Our services include both paper testing and online testing. Proctoring services may be used for courses being taken online, tests related to applying to grad school, tests needed for professional certifications, makeup tests, homeschooling tests, etc. Because we are open to the community, we are able to accommodate many different testing needs.
The proctoring service guidelines on this page outline what Biola students and members of the community need to know for taking tests.
Please read this page carefully.
*For Foreign Language Achievement Testing Service (FLATS), please send your inquiry to firstname.lastname@example.org for special instructions.
Location and Contact Information
We operate our test proctoring services out of the Library Administration Office on the upper level of the Library (Room U103). The test proctoring room is U105, directly across the hall from our office.
- Address: Biola University Library, 13800 Biola Avenue, La Mirada, CA 90639.
- Email: email@example.com
- Phone: 562-944-0351, x5606
Hours of Operation and Appointments
- Proctoring services are generally available Monday-Friday between the hours of 9 a.m.-5 p.m.
- Testing is by appointment only. We do not take walk-ins.
Requesting Your Appointment
- To request an exam appointment, first finish reading these guidelines for additional important information. At the bottom of this page there is a link which will take you to the Proctoring Request Form.
- It is your responsibility to contact your school or program and arrange for your exam materials and proctoring instructions to be sent to our Testing Center.
- Once we receive your Proctoring Request Form AND test materials from the institution, we will contact you to set up an appointment for you to take your exam.
- Late arrivals will not be permitted to test and may be charged a fee.
- Failure to appear for a scheduled exam will result in the exam being returned to the institution of origin.
Fees are payable at the end of your exam by cash or check only. Failure to come prepared to pay will result in the delay of your exam submission and/or proctor certification.
- Biola Students and Alumni: $20/hour plus $20 for each additional hour or fraction thereof. For example, if you take one hour and fifteen minutes to complete your exam, the proctoring fee is $40.
- Members of the Community: $25/hour plus $25 for each additional hour or fraction thereof. For example, if you take one hour and fifteen minutes to complete your exam, the proctoring fee is $50.
What to Bring With You on Your Test Date
- Biola Students: A photo ID is required.
- Your Biola Student ID card is preferred. A current, valid government-issued photo ID (driver's license, passport, military ID, etc.) is also acceptable.
- Know your Biola NetID and password. These will be required to log into the computer for online testing.
- Members of the Community: A photo ID is required.
- A current, valid government-issued ID (driver’s license, passport, military ID, etc.) is acceptable.
- You must obtain a One-Day Pass at the Library Reception Desk. The Pass comes with a guest login, which you will need to log into the computer for online testing. One-Day Passes expire at the end of the day and do not include borrowing privileges.
Things to Bear in Mind for Your Appointment
- Any personal belongings will be stored in a secure on-site location until your testing has concluded.
- No food or drink will be allowed in the Testing Center.
- You may be asked to remove any jewelry based upon the discretion of the Testing Center staff.
- We will provide you with a #2 pencil, eraser, pen, scratch paper, and calculator (if permitted for your particular exam), if needed.
- There are two testing stations in our Center which are in the same room. Most of the time we schedule only one person at a time, but there is a possibility that two people could be scheduled at the same time. Be assured that there is ample room and supplies at each station for two people to be testing comfortably. If this poses a problem for you, please let us know under the "Comments or Questions" section of the Proctor Request Form you submit.
Testing Security and Monitoring
You must follow all instructions by Library staff and proctors. Security cameras and computer monitoring software may be in use and actively monitored to ensure academic integrity and test security. Exams will be stopped if any unauthorized material, including but not limited to, websites, books, notes, and electronic equipment (cell phones, tablets, etc.) is observed.
Test Proctoring Center Policy
The Biola Library Test Proctoring Service adheres to general policies and ethical practices as outlined in the Code of Fair Testing Practices in Education (2004, Washington, DC: Joint Committee on Testing Practices), as well as professional mandates, and policies consistent with Biola University and the NCTA.
The Biola Library Proctoring Service seeks to meet the following objectives predicated on the NCTA guidelines:
- Operate with adequate financial resources to support the mission of the test center.
- Maintain adequate physical facilities in a location suitable to the requirements of the test center and the needs of examinees, which includes compliance with minimum legal requirements of the Americans with Disabilities Act (ADA).
- Operate in a diligent manner to promote honesty, integrity, and fairness in all procedures.
- Protect the integrity of the test by following appropriate exam handling and storage procedures and by ensuring vigilant proctoring.
- Protect the confidentiality and rights of privacy of examinees and staff, defined by FERPA and other regulations.
- Adhere to requirements and policies of Biola University, other colleges and universities, companies, and other institutions in the administration of classroom exams and other assessments.
- Treat examinees in a fair, courteous, professional, and nondiscriminatory manner.