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For information on Biola University's coronavirus (COVID-19) response and updates, visit biola.edu/coronavirus.

Resources

Remote Learning Resources for Students

As Biola University transitions to remote learning formats, the following resources are available to continue to support students. This page will be updated as additional resources become available.

Succeeding in Remote Learning

When taking a course remotely, it’s important to check Canvas regularly for up-to-date information about course expectations. We recommend setting up your notification preferences and/or downloading the app to your mobile device to be sure you are receiving immediate communication. 

Some of your faculty members may want to meet with your class remotely through video conferencing (e.g., Google Meet, WebEx, Zoom). If scheduling is an issue for you, be sure to communicate that to your professor. If you are asked to video conference and can be available, your professor and fellow students rely on you to help maintain the academic atmosphere. Learn best practices for Attending Class Remotely.

Your remote courses may ask you to participate in conversations via VoiceThread, an online platform that simulates the real-time experience of face-to-face classroom interaction through slides and recorded comments. In addition, you may be required to build part or all of a VoiceThread (e.g., for an individual or group presentation).

  • To activate your VoiceThread account, go to biola.voicethread.com. Click the “Sign In” button in the upper right corner of the page. Enter your Biola Net ID and password.
  • To learn how to personalize your account, how to navigate a VoiceThread, how to comment, how to to add a slide in an existing VoiceThread, how to create a VoiceThread and how to submit a VoiceThread assignment, view the detailed instructions for using VoiceThread.

Your faculty want you to succeed, so connect with them or other Biola staff when navigating uncertainty. We are here to help!

The following online workshop packages are available free for all students through May 15, 2020. Simply create an account to view:

  • Orientation for Online Learners: A 25-minute workshop preparing you for the remote learning environment
  • Student Success Workshops: 20 short workshops covering topics such as time management, study strategies, online communication, test-taking tips and more!

For additional assistance, view this Screencast that shows you how to log in and what’s included in the site. We encourage you to check them out as you prepare to engage in the quality education of Biola in this new format.

If you’re having trouble adjusting to the new format, check out this blog post on transitioning to remote learning.

Feedback Process for Remote Learning

The Office of Digital Learning is interested in hearing your feedback about your experience with remote instruction. Your input will be used to improve the quality of your remote courses. Please leave any comments you have in the Remote Instruction Comment Box.

Library

The Library building will be closed to the public after 5:30 p.m. Friday March 20, 2020. Please check the Library website for changes in access to the building as conditions concerning the COVID-19 change. All Biola Library materials have loan extensions and are now due on May 31, 2020. A complete list of remote streaming resources is available at our Online Library Resources webpage. We are working on ways patrons may access our collections during this closure so check our Library website regularly for updates or email us using the Ask Us link above.

Contact the Library Remotely: Use the Library’s Ask Us service, including Chat Reference.

Rhetoric & Writing Center

The Rhetoric & Writing Center is now fully remote. In-person appointments you may have made for the coming days and weeks have been shifted online as well. If you wish to still meet remotely at the time you originally scheduled, leave your appointment as is, and your consultant will email you on the appointment day with relevant details.

Google Suite (aka G Suite) will be used for all appointments: Google Docs for sharing documents and Google Meet for video and voice communication. Here are some helpful guides for these applications:

Contact the Rhetoric & Writing Center Remotely: Please email rwc@biola.edu.

Learning Center Support

Care plans for students with diagnosed physical, medical, learning or physical conditions will continue to receive care and accommodations through the Learning Center (LC) remotely. The process of submitting documentation to begin registration with our office via fax or email remains unchanged. Intake appointments will now be done via Google Hangouts or or cell phone with Jen Fanning or Joyce Oh. Any registered student who feels their care plan is being impacted or changed due to the recent changes should contact us and we will be more than happy to work with them individually to modify as needed. We continue to work closely with digital learning to provide livestream captioning for particular students who require this type of access for their classes.

Tutoring services will continue via Google Hangouts.

Contact the LC Remotely: Email jen.fanning@biola.edu, learning.center@biola.edu or joyce.oh@biola.edu.

IT Support

IT is available to provide technical support via phone call, email, and remote screen-sharing. For students still living on-campus or close to Biola, on-campus appointments are available for issues that cannot be handled remotely.

Please view IT’s information page on services available to students such as how to borrow a computer for remote learning, accessing software and virtual computer labs, and where to find free internet options. Our hours of operation are Monday to Friday, 8 a.m. to 5 p.m.

Accessing Student Financial Services

Questions related to student financial accounts may be directed to student.accounts@biola.edu. Additionally, students may call 562-903-4760 between the hours of 8 a.m. and 4:30 p.m.

Questions related to financial aid may be directed to finaid@biola.edu. Please include your student ID and phone number in your email. Though email is the preferred mode of communication, students may call (562) 903-4742 during our regular drop-in counseling hours. Please note that it may be more challenging than normal to reach the Financial Aid Office by phone. Please check MyAccount for any outstanding financial aid requirements that may need to be submitted. Completed requirements help to ensure a smooth transition into the next academic term.

Academic Advising and Registrar’s Office

Fall and Summer 2020 registration has begun. View your time ticket on My Account. The registration interface was updated recently. If you need help navigating the new update, please refer to the Registration Guide and Registration FAs.

Academic advising will continue to take place and you are required to receive your PIN in order to access Fall 2020 registration. Academic departments have been in contact with you, if they haven’t already, about communicating their expectations and the process by which you’ll get advising and your PIN remotely. If you have not received communication about this process, please reach out to your faculty/staff advisor found on Degree Audit.

The Advising Center and Peer Academic Advisors will continue to meet with students via Google Meet video conferencing. You can set up an appointment with us on Handshake. We are here to support you as you transition to remote learning, if you have questions about changing your major, concerns or questions about your academic success, or if you want to build a graduation plan. You can also email academic.advising@biola.edu for support.

The Office of the Registrar is available to students via email at registrar@biola.edu. Graduation counselors continue to be in contact with their students via email. All forms such as enrollment verifications, major changes, etc. may be submitted via email.

Bookstore

The Biola Store is offering free ebook access via RedShelf for several books for the remainder of the semester. Visit the RedShelf website to search for books by title or ISBN.

The Career Center

The Career Center will continue to support students as they explore and prepare for their future vocations.

  • Students can schedule appointments with Career Specialists on Handshake. Appointments will be held via Google Meet.
  • Students are able to use Career Explorer, a free online career discovery platform. Create your free account using your Biola email address. 
  • Biola continues to offer a free online interview preparation tool called Big Interview for students. Create your free account on Big Interview with your Biola email address.
  • Career Toolkit is available on the Career Center website for additional online resources such as resume writing, internship and job searching, networking and interviewing.

COVID-19 Career Resources

Emotional and Spiritual Care

Remote learning can be a very robust experience to challenge and grow your mind. Don’t forget to also take care of your physical and relational health! We’ll be sending out tips and tricks for caring for your whole person during this time via the Canvas module Spring 2020: Spiritual Development and Well-being Resources, which is open to any student!

Residence Life and Student Care staff remain available 24/7 to support students who might be struggling. To talk with someone about struggles you are facing, please contact 562-903-6000 to talk with an on-call RD.

Students can also still receive pastoral care, although now by phone or Google hangout. Appointments can be booked in the same way by going to Pastoral Care and scrolling down to book your appointment online.

The Center for Marriage and Relationships is offering free relationship advice over the phone as a resource to help the Biola community navigate relationship dynamics at home and at work while we shelter in place. You can schedule an appointment here.

Mental Health Care

The Biola Counseling Center will continue services and are available for new student clients. Clients have the option to talk to their counselor via “Telehealth” which is being employed in cooperation with the APA or meet via phone. The BCC is happy to receive new clients and can be reached by phone at 562-903-4800. The hours of operation are 10 a.m. to 8 p.m. (Monday to Thursday) and 10 a.m. to 5 p.m (Friday).

Beginning Monday, March 30 through the end of July, the Biola Counseling Center will offer free Virtual Drop-In Consultation. This is not online therapy, but is a free resource for students. These are brief, problem-solving conversations in which the therapist will listen, provide support, offer resources, and help brainstorm solutions. Drop-In Consultation is available to all Biola University students, on or off-campus. You can find BCC's Virtual Drop-In Therapist "in the office" at the following days/times:

  • Mondays, 2-6 p.m.
  • Tuesdays, 10 a.m. - 12 p.m. and 5-7 p.m.
  • Wednesdays, 3-5 p.m. and 6-8 p.m.
  • Thursdays, 5-7 p.m.
  • Fridays, 10 a.m. - 12 p.m. 

No paperwork or intake process is required, and the service is offered at no cost. Simply find a quiet, confidential space you can be in while talking (a car works if where you live doesn't) then visit the drop-in website on any phone, tablet or laptop with a camera and a microphone. If several people drop-in at the same time, there could be a brief wait, so just hang out in "the waiting room," and the therapist will be with you soon.

SilverCloud, a clinically proven online mental health education platform provided by Gallagher Insurance, has several educational modules on topics like sleep, anxiety and depression. Biola students have free access to SilverCloud through the end of August 2020. To sign up, please visit the SilverCloud website and choose Biola University from the dropdown list to get started. To confirm your eligibility, you will need to use your biola.edu email address. This service is confidential and your e-mail address will not be used outside of the SilverCloud platform.

Biola Health Insurance

Students who purchased Biola health insurance have a PPO plan, which offers a great deal of flexibility and variety for your health care needs, no matter where “home” is. Learn more about your health care coverage on the Gallagher Student Health website. If you are remaining in Biola housing due to extenuating circumstances, Health Center services will continue to be available during this time to support your needs.

Basic Needs

The COVID-19 pandemic has caused financial struggles in our student community. Biola has access to CARES Act funding and has also created a Basic Needs Emergency Needs Fund that may help provide support for expenses incurred as a result of Biola's sudden closure. Please visit the financial support page to learn more about what help might be available for you during this season. Biola Shares plans to resume our normal food assistance and lending library programming as the fall semester begins.

Code of Conduct

In this unique season for the Biola community, our hope is that whether you are on campus or hundreds of miles away, you will be empowered, transformed and thriving. We ask that you continue to commit to living with integrity, accepting responsibility for your actions and words, living in reconciled relationships, submitting to biblical instruction and walking with the Holy Spirit. Please remember that even if you are living off campus and engaging in remote learning, as an enrolled student, you are responsible to know and abide by all university policies, rules and regulations, and you will be held responsible if a violation occurs. We want to remind you of a few policies specifically at this time. Bullying (including cyberbullying) is not tolerated and discrimination and harassment are prohibited. Our alcohol, tobacco and drug policy is still in effect. If you are living in Biola housing, you are also responsible to know and uphold all housing policies and abide by all Biola apartment safety precautions.

Title IX Daily Operations


The Interim Title IX Coordinator and team has moved to an off-campus working model. To contact the Title IX office, please call 562-903-6000 or email titleix.coordinator@biola.edu. Arrangements will be made to meet remotely, depending on the need and resources of the individual contacting Title IX. We will continue to be adaptable and dynamic to meet the needs of our students and community.

Supportive/Interim Measures

The Title IX Office is dedicated to ensuring continuity of support and interim measures for all individuals at Biola. We understand that needs can shift during this time, and we welcome communication with our office so we may best support our students, faculty and staff. If assistance is needed please contact the Interim Title IX Coordinator 562-903-6000 and university dispatch will connect you or email us at titleix.coordinator@biola.edu.

To view the university's full Title IX policy, visit biola.edu/title-ix.

Remote Campus Services Directory

As Biola University transitions into remote learning formats starting March 23, the following on-campus resources are now available remotely. This directory will be updated as more resources become available remotely.

Academic Resources

  • Career Center — Students can schedule appointments with Career Specialists on Handshake
  • Learning Center — Email learning.center@biola.edu 
  • Library — Use the Library’s Ask Us service, including Chat Reference.
  • Rhetoric and Writing Center — Email rwc@biola.edu

Campus Services

  • Academic Advising — Email academic.advising@biola.edu. Students may set up an appointment on Handshake.
  • Dining — Heritage Cafe and the Café are open for takeout only. Students who submitted the request prior to March 18, 2020 to stay on campus may order boxed meal replacements via this form. Students will need to use their meal plan to pay for these meals.
  • Financial Aid — Email finaid@biola.edu. Call (562) 903-4742 during our regular drop-in counseling hours.
  • Information Technology — Email it.helpdesk@biola.edu. The IT Helpdesk has extended hours of 8 a.m. - 10 p.m. on March 23 - 27, 2020.
  • Mail and Parcel Services — Mail will be delivered to student mailboxes and packages can be picked up from the Mail and Parcel Services office between 10:30 a.m. and 2 p.m., Monday - Friday.
  • Office of the Registrar — Email registrar@biola.edu.
  • Student Financial Services — Email student.accounts@biola.edu. Call 562-903-4760 between the hours of 8 a.m. and 4:30 p.m.

Well-Being and Care

  • Biola Counseling Center — The Biola Counseling Center (BCC) will continue their services and they are available for new student clients. Clients have the option to talk to their counselor via “Telehealth” which is being employed in cooperation with the APA or meet via phone. The BCC is happy to receive new clients and can be reached by phone at 562-903-4800. The hours of operation are 10 a.m. to 8 p.m. (Monday to Thursday) and 10 a.m. to 5 p.m (Friday). See above for more details.
  • Pastoral Care — Students can also still receive pastoral care, although now by phone or Google hangout. Appointments can be booked in the same way by going to Pastoral Care and scrolling down to book your appointment online.
  • Residence Life and Student Care — Residence Life and Student Care staff remain available 24/7 to support students who might be struggling. To talk with someone about struggles you are facing, please contact 562-903-6000 to talk with an on-call Resident Director.