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For information on Biola University's coronavirus (COVID-19) response and updates, visit biola.edu/coronavirus.

Student Support

As Biola University transitions into a remote learning environment, the following resources are available to continue to support students. This page will be updated as additional resources become available.

Academic Advising and Registrar’s Office

All traditional undergraduate students will continue to have advising support from their assigned faculty/staff advisor found on Degree Audit (populated for new students in early September). Additionally, the Advising Center is available to support incoming traditional undergraduate students with their fall course schedules.

If you have questions about changing your major, adjusting your course schedule or about your academic success, please contact the Advising Center at 562-903-4782 or academic.advising@biola.edu for support.

The Office of the Registrar is available to students via email at registrar@biola.edu. Students can access common Registrar forms online. Graduation counselors continue to be in contact with their students via email. All forms such as enrollment verifications, major changes, etc. may be submitted via email.

Basic Needs

The COVID-19 pandemic has caused financial struggles in our student community. Biola has access to CARES Act funding and has also created a Basic Needs Emergency Needs Fund that may help provide support for expenses incurred as a result of Biola's sudden closure. Please visit the financial support page to learn more about what help might be available for you during this season. Biola Shares plans to resume our normal food assistance and lending library programming as the fall semester begins.

Biola Health Insurance

Students who purchased Biola health insurance have a PPO plan, which offers a great deal of flexibility and variety for your health care needs, no matter where “home” is. Learn more about your health care coverage on the Gallagher Student Health website. If you are remaining in Biola housing due to extenuating circumstances, Health Center services will continue to be available during this time to support your needs.

Bookstore

The Biola Store is offering free ebook access via RedShelf for several books for the remainder of the semester. Visit the RedShelf website to search for books by title or ISBN.

The Career Center

The Career Center is supporting students remotely as they explore and prepare for their future vocations. Students can schedule appointments with Career Specialists and Peer Internships Ambassadors in Handshake, where they will be able to schedule video or phone appointments. The Career Center will also host multiple virtual events this fall to connect students with employers and graduate schools. Event and career expo information will be posted in Handshake and students will receive email communication with tips on how to prepare and register.

Additionally, the Career Center offers multiple online resources to assist students in their career journeys. Students are able to use Career Explorer, a free online career discovery platform. Create your free account using your Biola email address. Biola continues to offer an online interview preparation tool called Big Interview for students. Create your free account with your Biola email address. Lastly, a Career Toolkit is available on the Career Center website for additional online resources such as resume writing, internship and job searching, networking and interviewing.

Code of Conduct

In this unique season for the Biola community, our hope is that whether you are on campus or hundreds of miles away, you will be empowered, transformed and thriving. All students are asked to abide by the COVID-19 Student Handbook Policy. We ask that you continue to commit to living with integrity, accepting responsibility for your actions and words, living in reconciled relationships, submitting to biblical instruction and walking with the Holy Spirit. Please remember that even if you are living off campus and engaging in remote learning, as an enrolled student, you are responsible to know and abide by all university policies, rules and regulations, and you will be held responsible if a violation occurs. We want to remind you of a few policies specifically at this time. Bullying (including cyberbullying) is not tolerated and discrimination and harassment are prohibited. Our alcohol, tobacco and drug policy is still in effect. If you are living in Biola housing, you are also responsible to know and uphold all housing policies and abide by all Biola apartment safety precautions.

Emotional and Spiritual Care

Remote learning can be a very robust experience to challenge and grow your mind. Don’t forget to also take care of your physical and relational health! We’ll be sending out tips and tricks for caring for your whole person during this time via the new Student Life app and through Wednesday’s #BiolaWellBeing on Biola’s Instagram.

Residence Life and Student Care staff remain available 24/7 to support students who might be struggling. To talk with someone about struggles you are facing, please contact 562-903-6000 to talk with an on-call RD.

Students can also still receive pastoral care, although now by phone or Google hangout. Appointments can be booked in the same way by going to Pastoral Care and scrolling down to book your appointment online.

The Center for Marriage and Relationships is offering free relationship advice over the phone as a resource to help the Biola community navigate relationship dynamics at home and at work while we shelter in place. You can schedule an appointment here.

Feedback Process for Remote Learning

The Office of Digital Learning is interested in hearing your feedback about your experience with remote instruction. Your input will be used to improve the quality of your remote courses. Please leave any comments you have in the Remote Instruction Comment Box.

Financial Services and Support

For information on financial support available to students, visit Tuition & Financial Aid.

Questions related to student financial accounts may be directed to student.accounts@biola.edu. Additionally, students may call 562-903-4760 between the hours of 8 a.m. and 4:30 p.m.

Questions related to financial aid may be directed to finaid@biola.edu. Please include your student ID and phone number in your email. Though email is the preferred mode of communication, students may call (562) 903-4742 during our regular counseling hours.

Limited in-person counseling appointments will be available once campus offices reopen. Please note that it may be more challenging than normal to reach the Financial Aid Office by phone. Please check My Account for any outstanding financial aid requirements that may need to be submitted. Completed requirements help to ensure a smooth transition into the next academic term.

IT Support

IT remains open to support the Biola community. Please view IT’s informational page on services available to students such as how to borrow a computer for remote learning, accessing software in IT-managed computer labs, using software from Microsoft, Adobe, and other common software applications and where to find free internet options. Additionally, IT has made Office 365 available to all students during this time. Follow these instructions to download and install Office 365.

Learning Center Support

Care plans for students with diagnosed physical, medical, learning or physical conditions will continue to receive care and accommodations through the Learning Center (LC) both in person and remotely as needed by each student. All in-person appointments or walk-ins will require the appropriate health mandates be closely followed (physical distances, masks, limited personnel, hand-washing, etc.)

The process of submitting documentation to register with our office via fax or email remains unchanged and should include an updated diagnosis as well as specific recommendations from the appropriate healthcare professional and diagnostician. Intake appointments can be scheduled either in-person or via Google Hangouts with Jen Fanning or Joyce Oh depending on space and student need. Any registered student who feels their care plan is being impacted or changed due to the recent changes should contact us and we will be more than happy to work with them individually to modify as needed. We continue to work closely with digital learning to provide livestream captioning for particular students who require this type of access for their classes.

Tutoring services will continue both in person and via Google Hangouts depending on tutor and student needs.

Contact the LC Remotely: Email jen.fanning@biola.edu, learning.center@biola.edu or joyce.oh@biola.edu.

Library

While Biola is providing remote instruction the Library is only allowed to provide book-pick up services to students, faculty and staff beginning in the fall semester 2020. Pick-up service hours are Monday - Thursday 10 a.m. - 6 p.m. and Friday 9 a.m. - 1 p.m. The Library is providing a new service to provide books to remote students via mail services. Print books that you need for learning and research from Biola’s collection will be shipped directly to your home and mailing labels are provided for return of the books. Please check the Library website for details regarding the mail services, hours of operation, and any changes in access to the building as conditions concerning the COVID-19 pandemic may change. In addition to our book pick-up service, patrons authorized to enter campus may also request reference materials for use in the Library patio or lobby. These materials may not leave the campus. Interlibrary loan and LINK+ services are also available. Our online Chat Reference service will continue in order to maintain robust information services to all learners..

Contact the Library Remotely: Use the Library’s Ask Us service, including Chat Reference.

Mental Health Care

The Biola Counseling Center continues to provide therapy services and are available for new student clients residing in California, using video telepsychology.. The BCC can be reached by phone at 562-903-4800. The hours of operation are 10 a.m. to 8 p.m. (Monday to Thursday) and 10 a.m. to 5 p.m (Friday).

The Biola Counseling Center also offers Virtual Drop-In Consultation. This is not online therapy. These are brief, problem-solving conversations in which the therapist will listen, provide support, offer resources, and help brainstorm solutions. Drop-In Consultation is available, at no cost, to all Biola University students, regardless of where they reside. You can find BCC's Virtual Drop-In Therapist "in the office" at the following days/times (Pacific time):

  • Mondays from 10 a.m. to 12 p.m.
  • Tuesdays from 1 to 3 p.m.
  • Wednesdays from 10 a.m. to 12 p.m.
  • Thursdays from 2 to 4 p.m.

No paperwork or intake process required. Simply find a quiet, confidential space you can be in while talking (a car works if where you live doesn't) then click or copy this URL (https://doxy.me/biolavirtualdropin) into your internet browser on any phone, tablet or laptop with a camera and a microphone. If several people drop-in at the same time, there could be a brief wait, so just hang out in "the waiting room," and the therapist will be with you soon.

Therapy Essentials is a two-hour interactive workshop where you can gain a fresh perspective on struggles you are facing and build your capacity to manage stress and make positive changes. Offered four times a week TE is also available, at no cost, to all Biola University students, regardless of where they reside. You must be logged in right at the start to take part in the class.

Rhetoric & Writing Center

The Rhetoric & Writing Center is now fully remote.

The RWC team uses the Google Suite (aka G Suite) for all writing-support appointments: Google Docs for sharing documents and Google Meet for video and voice communication. Here are some helpful guides for these applications:

To accommodate students in different time zones and diverse tech environments, the RWC provides a limited number of asynchronous appointments by request.

Contact the Rhetoric & Writing Center Remotely: Please email rwc@biola.edu. More information on our website. All writing-support appointments are made via our scheduler: biola.mywconline.com.

Succeeding in Remote Learning

When taking a course remotely, it’s important to check Canvas regularly for up-to-date information about course expectations. We recommend setting up your notification preferences and/or downloading the app to your mobile device to be sure you are receiving immediate communication.

Be sure to download the free Zoom application ahead of time and test it out to ensure you know how to access the link for your class sessions. When you download Zoom, use your biola.edu email address to set up an account.

Download Zoom

The majority of your professors are using Zoom. A link to Zoom will appear in the main Canvas navigation menu on the left side of your screen. If you’ve never used Zoom, check out this resource on how to join a Zoom session. Note: A limited number of professors may use alternative video conferencing tools and they will provide instructions for you on these platforms (e.g., Google Meet, Big Blue Button).

If scheduling is an issue for you, be sure to communicate that to your professor. If you are asked to video conference and can be available, your professor and fellow students rely on you to help maintain the academic atmosphere. Learn best practices for attending class remotely.

Your remote courses may ask you to participate in conversations via VoiceThread, an online platform that simulates the real-time experience of face-to-face classroom interaction through slides and recorded comments. In addition, you may be required to build part or all of a VoiceThread (e.g., for an individual or group presentation).

  • To activate your VoiceThread account, go to biola.voicethread.com. Click the “Sign In” button in the upper right corner of the page. Enter your Biola Net ID and password.
  • To learn how to personalize your account, how to navigate a VoiceThread, how to comment, how to to add a slide in an existing VoiceThread, how to create a VoiceThread and how to submit a VoiceThread assignment, view the detailed instructions for using VoiceThread.

Your faculty want you to succeed, so connect with them or other Biola staff when navigating uncertainty. We are here to help!

If you’re having trouble adjusting to a remote learning environment, check out this blog post on transitioning to remote learning.

Title IX

Daily Operations

The Title IX Coordinator and team has moved to an off-campus working model. To contact the Title IX office, please call 562-903-6000 or email titleix.coordinator@biola.edu. Arrangements will be made to meet remotely, depending on the need and resources of the individual contacting Title IX. We will continue to be adaptable and dynamic to meet the needs of our students and community.

Supportive/Interim Measures

The Title IX Office is dedicated to ensuring continuity of support and interim measures for all individuals at Biola. We understand that needs can shift during this time, and we welcome communication with our office so we may best support our students, faculty and staff. If assistance is needed please contact the Title IX Coordinator 562-903-6000 and university dispatch will connect you or email us at titleix.coordinator@biola.edu.

To view the university's full Title IX policy, visit biola.edu/title-ix.