FAQs

  1. I have extra credit on my account. How do I get the money?

    You can request a refund of credit from your account by filling out a request form at the front desk in Accounting, or by emailing .

    Excess credit from loans or other Title IV Financial Aid is available as soon as it is posted to the account. A credit from a payment by check or online electronic check (ACH) is available after 10 banking days.

    The request must be made by the student and is made payable to the student.

  2. How are finance charges calculated?

    A finance charge of 1.35% per month is added at each billing to carry the account.

  3. I have a payment agreement to make monthly payments. Why was I charged a finance charge?

    The payment agreement is not an agreement to waive the finance charges, only an adjustment of the payment structure. Finance charges are still assessed on the outstanding balance.

  4. You know I am getting loans that will pay my balance. Why am I being penalized with finance charges because the bank hasn't sent my money yet?

    Finance charges are based on the unpaid balance as of the 15th of the month. It is the student's responsibility to care for the outstanding balance.

  5. My payment was postmarked the 15th, why don't you count that?

    Payments must be received in the Accounting Department by 4:00 p.m. on the 15th to avoid a finance charge.

    (If the 15th is a weekend or a holiday, payment is due on the next business day.)

  6. I made my payment online on the evening of the 15th. Why was I charged finance charges?

    The payment must be received by 4:00pm on the 15th to avoid finance charges.

  7. When using financial aid, does my aid have to be on my account before I can enroll and start attending classes?

    No. However, if you wish to use your financial aid to reduce the amount of your down payment, the aid must be confirmed by the Financial Aid Department.

  8. When can I use my financial aid to buy my books and what is the procedure for buying books with financial aid?

    Any confirmed financial aid in excess of charges may be used to buy your books. If you have excess financial aid over your charges you may order your books online during enrollment, or go directly to the bookstore and let them know you are using your financial aid to purchase your books. If you are a BOLD student you may call 1-800-MYBIOLA (a line reserved for BOLD students) and order your books by phone, requesting that the books be charged to your account.

  9. How can I find out about recent activity on my account?

    If you are a student, click here.

    If you are an authorized user, click here.

  10. How can I pay my Biola bill?

    Please click here to view options.