Meet your Student Account Counselors
We are available by phone to serve you from 8:30 a.m. to 4:30 p.m. Monday through Friday and to meet with you in person from 10:30 a.m. to 11:30 a.m. and from 1:30 p.m. to 4:00 p.m.
Ketha Boespflug
Bursar
The Bursar Department seeks to serve students by assisting them with their student accounts and repayment of Perkins, Nursing and Institutional Loans.
I received my Bachelor's degree from the University of Colorado. I began my career with Biola in 2002 and have served in this department since 2003. I enjoy the interaction with students and their families.
My husband, George, serves as Biola's Director of Music Consevatory. We have three children, including two Biola graduates. I enjoy playing piano, gardening and being involved in Bible Study Fellowship. My husband and I attend First Evangelical Free Church of Fullerton.
Veronica Cushman
Educational Loan Specialist
I received both my bachelor's and master's degrees at Biola. I began working in the Accounting Department in 1997 and have served in various positions. As your Educational Loan Specialist I oversee the Perkins, Nursing and Biola University Institutional Loans. I assist borrowers who need further guidance after receiving help from our service agency, ACS.
My husband, Andrew, and I enjoy spending time with family and friends, learning new things, and enjoying all the outdoor activities California has to offer. We attend Grace EV Free La Mirada.
Marcia de la Haye
Account Counselor and Loan Administrator
After serving with SIM (Serving with Mission) as a missionary for nearly 18 years in Liberia and Nigeria, the Lord brought me to Biola University as a Student Account Counselor and Educational Loan Administrator in April of 2006. In my position, I am able to assist you with your student account questions as well as repayment inquiries on your Perkins, Nursing, and Biola University Institutional Loans. I feel blessed to be serving you here at Biola!
My husband, Ray, and I continue to serve with SIM stateside where Ray is part of a team called TEN 3 (Transformational Education Network, discipling to the 3rd generation). We are blessed with four sons; two are Biola graduates, and one a current students. In my free time, I enjoy spending time with our family, opening our home to our sons' friends, gardening, and knitting. Ray and I attend Grace EV Free Church in La Mirada.
Debbi Favello
Account Counselor
I started working at Biola in June of 2000. I answer questions about student accounts, calculate and receive payments, and try to make accounting issues as stress-free as possible.
I earned a B.A. from UC Santa Barbara. I am married and have two daughters and a son. I am actively involved in ministries at Magnolia Baptist Church. I enjoy cooking, reading and doing crafts.
Ginny Lewis
BOLD Account Counselor
As your BOLD counselor I monitor your account, making sure all down payments and all classes are paid on schedule, and answer any other questions. It is my desire to make the payment of your classes as stress-free as possible. I have served in this position since 1996 and enjoy the unique challenges of working with BOLD students.
I am a puzzle-lover, the mother of two Biola graduates and the wife of a Biola professor. I attend Whittier Area Community Church where I serve the Lord in music and drama.
Gwenn Schwartz
Collections Specialist
I began working at Biola in 1993 in the Financial Aid Office where I served for 12 years. I joined the Bursar Office in December 2005 as Collection Specialist where my main responsibility is to serve former students. If you are a former Biola student, I can help you with questions related to your account.
I grew up in Northern Minnesota very near the Canadian border, so my connection to Biola began when I married my husband, Dan, a Biola graduate. We have two adult sons who live in L.A.
In my spare time, I enjoy being outdoors gardening, hiking and taking walks. I am currently involved in several ministries.
