Online Payment Error Codes

If you receive an error code when making an online payment, please refer to the following list for more information regarding the error.  If you have additional questions, please contact Accounting at accounting@biola.edu or 562-903-4760.

Error  -1623 through -1699
Problem: Credit card processor declined transaction
Solution: Cardholder should contact the credit card company to determine the problem with the transaction.

Error  -1725
Problem:   Card is expired.
Solution:  Cardholder should check the expiration date information provided, make changes if incorrect, and resubmit the transaction.

Error  -1727
Problem:  Invalid amount entered 
Solution:  Re-enter the amount and try again.  The amount may have been too high or less than zero. 

Error  -1741
Problem:  CVV invalid
Solution:  Re-enter the transaction and make sure the 3-digit CVV code is entered exactly as shown on the credit card.

Error  -1748
Problem:  Electronic check account has been restricted.  The combination of routing number and account could not be located by the bank, so use of this combination has been restricted.
Solution:  Cardholder should contact his/her bank to obtain correct routing and account number and resubmit the transaction.

Error  -1760
Problem: Invalid Account number
Solution: Cardholder should double check routing and account number information provided, make changes, and resubmit the transaction.
Solution: Cardholder should contact his/her bank to obtain the correct routing and account numbers, and resubmit the transaction.

Error  -1764
Problem: There are insufficient funds in the account to make the payment.
Solution:  Cardholder must lower the debit amount or abandon the payment transaction.

Error  -1765
Problem:  Exceeds amount, count or time limit
Solution:  Resubmit payment using a shorter time frame from start to finish.

Error  -1766
Problem:  Amount exceeds withdrawal limit
Solution:  Resubmit payment using a smaller dollar amount or choose an alternative method of payment.

Error  -1772
Problem:  Verbal authorization for this transaction is required
Solution:  Account holder should contact his/her credit card company to receive authorization prior to resubmitting payment.