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computer.store@biola.edu

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Manufacturer Warranties

Products sold by the Biola Computer Store are covered by manufacturer's warranties. The manufacturers set policies the store must follow to resolve the problem for the customer and receive credit from the manufacturer. These policies vary from manufacturer to manufacturer. We try to represent companies which have fair policies.

The general rule regarding warranties is to know the warranty period for the product you are buying, thoroughly test the product immediately after purchase, and contact the store within the first 7 days if you discover a problem. After 7 days, contact the manufacturer's website for troubleshooting tips and further support options.

There are certain manufacturer's who offer warranty extensions for some of their products. If you purchase one of these, it typically extends the warranty coverage anywhere from 2-3 years.

For most warranty issues, you will be required to get in touch with the manufacturer of the product, not the Biola Computer Store. In these cases, we can provide assistance of whom to call and what to do when you call. Check our Manufacturer's Technical Support Numbers list. If a manufacturer is not forthcoming with solutions, contact us and we will get involved to get satisfactory service for you.

The Computer Support department, located in Lower Metzger Hall, is also qualified to handle most troubleshooting or technical support issues. At this time, Computer Support is qualified to repair:

• Apple
• Dell
• Select HP Laserjet Printers

Due to varying requirements and warranty offers, you should contact us via email or telephone to request specific manufacturer warranties. If you have any questions regarding anything about a warranty on a product you intend to purchase or have purchased, please get in touch with us and we will help you determine a course of action.